Embassy Suites Cleveland - Downtown, Cleveland

Seriously one of the worst managed hotels I've ever stayed in. Watch out because they charge you for things you don't use or order. Most of staff are impersonal and should not be working with the public. Very disappointing experience. Reservation room was not given and we were told there was nothing they would do. They should have a secret shopper evaluate this hotel and see what it is really about. 3 baggage carts for the entire hotel. REALLY!!! Who ever is in charge of this hotel should be fired!

The staff is HORRIBLE! When we got stuck in the elevator and asked for the stairs the manager replied by saying "we only have stairs that go one way, and thats down." When asked if that made sense to him, he said "I'll keep that in mind when I build my own hotel." They did eventually take us through part of the parking garage to the employee entrance, through the break room, and up more stairs to get access to our hallway. The parking garage has their own elevator and since its not clear where that was, the receptionist replied by "its over there, read the signs". This was our first stay here and definately LAST! The only good thing was the Security delivered pillows and blankets very late at night and was very personable. There were crumbs and trash under the couch and chair cushions. Never again!!!

You can't beat the location to Cleveland's stadiums, museums. The free shuttle service is wonderful and cooked to order breakfast makes live easy. Negative? Front desk personel are hopeless when you ask about the area, we asked for a restaurant recommendation, was given walking directions that stunk and she acted like she didn't even live here. Room was a nice setup with seperate bedroom and plenty of space. Stain on rug that they tried to hide with a couch (honestly just clean it) but other than that it was acceptable. Limited cocktails and snacks at "happy hour" but for free I can't complain much. Had to pay to park and for internet service. Would I stay here again? Yes, I think the convenience outweighed the negatives.

Lots of space. Wonderful pool. Free Breakfast. Excellent Banquet set-up with great food.

The cleanliness of the hallway area and the suite were very sub par. The joke of the stay though was the actual room. We paid for an executive suite and the size of the room was enormous. When we walked into the suite, we thought someone had broken in and stolen three quarters of the furniture. When we mentioned it, the staff just laughed and said that it was a nice dance floor. We ended up moving the couch and chair and single table and light halfway across the the room so we could see the undersized (for that room) TV. We mentioned to the housekeeping staff that they could clean out the cans that were behind the sofa, and to their credit, they did a nice job a cleaning the room for day two. Suffice it to say, we will never stay at, or recommend, this particular hotel again. It paled in comparison to the Embassy Suites we stayed in at Niagara Falls, a few days later. Using a five start rating, this hotel gets two stars, would have been one but it is very convenient to the R&R Hall of Fame.

As soon as approached the door we were met by friendly staff member and told about the near by facilities, the free downtown shuttle, the comp breakfast and 2 hour free happy hour. Every contact with staff was a positive experience. I was there on business but my wife and children took the car to cedar point during the day and the hotel shuttle me to and from my meetings. We also went to the Rock and Roll Hall of Fame compliments of the hotel shuttle (save parking fees and hassles). The breakfast was very good and the two hour long happy hour with free drinks and beer was nice too. Definetly will stay there again next time I am in Cleveland

We were familiar with Embassy Suites in other cities and expected this one to be comparable - open atrium, pleasant ambiance, etc. Not so! When we walked into the tiny lobby from the street, we initially thought we were in the wrong hotel. The online images made the lobby appear much larger and more attractive than the real thing. But it was late and we were tired and thought: "We're only going to be here 2 nights. It's an Embassy Suites Hotel, how bad can it be?" The first indication was the parking: $18 (plus tips) daily for valet, $10 to self park - except if you self-parked it was $10 each time you moved your car. The room was very spacious but sparsely furnished - and it was freezing in there! My husband called to inquire about the temperature and was told that November 1 was the date the hotel turned off the air conditioning. Unfortunately, we arrived a month too early. We accepted their offer of extra blankets and hoped the room would be warmer the next morning. All I can say is: Have you ever tried to take a shower wrapped in a blanket? Leaving the hotel was also an adventure. The buttons on the right and left sides of the elevator did not work (only the middle panel was operational), but there was no sign to inform guests. After waiting 10 minutes for the elevator, we were informed about the middle buttons by someone getting off on our floor. The morning we checked out, there had been a concert downtown the previous night and the hotel was full. Groups of guests were gathered at elevators on every floor trying to leave the hotel. We got on the elevator on the 9th floor and pushed the button for one. The elevator stopped at the 3rd floor and went back up to 10. Although the 1st floor button was pushed at each stop, the elevator continued to go up and down between floors for about 20 minutes until someone suggested that holding the button might make it go to the first floor. It worked! I'm so glad I'm not claustrophobic. Most of the staff were pleasant and tried to make the best of the situation. The gym was well equipped and breakfast was good. Anyone considering this hotel should keep in mind that its design is different from the open floor plan of other Embassy Suites locations. Also, if you're there before the hotel turns on the air conditioning or heat, you would have to be part Iguana or Polar Bear to be comfortable in your room.

When we checked in, we discovered half-empty beer bottles on the window ledge of our supposedly clean room. The beer was still cold and frothy!! The toilet seat was cracked in half. The chambermaid never replaced the empty toilet paper roll the whole time we were there. The trash cans overflowed and didn't get emptied regularly, either. One morning, the water would not shut off in the tub. We had to wait for half an hour while repairmen replaced pipes. We have stayed at other Embassy Suites with better service and more going for them. This one even had a lousy manager's reception-veggies and crackers. We will not stay at this hotel again.

This place had trouble cheking us in even after we made a reservation, but they upgraded us to a presidential suite so it was worth it. We didn't have to pay extra! They provided an excelent hotel shuttle service, and they have free complimentery cook-to-order breakfast. 2 flat screen HD LCD tv's and great kitchenette. Not to mention the pool wich was FABULOUSE! We can't wait to come back again next year.

I took my 16-Year old son to Cleveland for the weekend at the end of December to see his favorite NFL team-The Browns play.We chose Embassy Suites because we'd stayed in the Embassy Suites Lake Tahoe.In Cleveland the service was excellent.The complimentary shuttle to the Rock&Roll Hall of Fame,The "Q" Arena,and the Browns game was great.The breakfast each morning was top notch and the room was clean/neat. I highly recommend this hotel.In fact,we plan to return next year for a Browns game and will stay here again.I recommend taking in a Lake Erie Monsters Hockey game(we did),the Hall of Fame(give) yourself plenty of time to visit and Scorcher's Sports Bar in the Hotel is great after a game to hang out.