Excalibur Hotel and Casino, Las Vegas

I didn't like the Dirty,Bloody sheet that was on the bed the first night we checked in! Housekeeping was called and sheets were changed but that should have NEVER happened to a guest. Also an employee who seemed to have some sort of personal problem offended ont only myself,my daughter and sister while trying to buy a soda, but the lady who was in the store(by Tower One) in front of us. An incedent(voluntary statement) was made to manager on duty.Didn't seem apologitic.

After several years, my hubby and I HAD to go on a vacation and just get away. Vegas has always been lots of fun for us so we looked foward to going back. We were excited to be staying at the Excalibur since we've never stayed there. Needless to say, from the moment we arrived at the check in desk, it was one disappointment after another. First they claimed they didnt have the room we reserved available. (smoking, upgraded) BUT were willing to give us an upgraded upgraded room and as a show of kindness they wouldnt charge us the additional 20 dollars a night more for it. Well, the room was smaller than shown on the website, the air conditioner was literally less than 2 feet from the bed, so you froze everytime it turned on. But the worse part was that our room was right next to some kind of machine room and we were on the top floor. So every half hour this very large machine sound would kick on and wake us throughout the night. Sherwood Cafe is closed and the hotel is not offering anything in it's place. You are constantly bombarded by time share people. You hardly get off the elevator from your room and they are chasing you down. And let's just say that the hotel staff need a refresher course on hospitality. My husband got screamed at by a dealer because he was winning (and subsequently so were the other folks at the table) and I guess it ticked the dealer off. Seriously, who holds with a 3 card showing playing Black Jack. No one! The dealer had a 7 showing, and the dealer must hold at 17 so of course you want a hit. The food at the buffet was passable but certainly not for 15 dollars a person for breakfast, 17 p.p. for lunch and 20 p.p. for dinner. At that price, they should at least bring you your drinks since they still expect a tip. Tournament of Kings was a major disappointment. The food as overcooked and dry. And honestly, I paid the same price at Midieval Times and had a better time, the servers wore period like clothing as to Excalibur the servers wore white shirts and black pants. Honestly, dont waste your money there. Maybe they will get the hint and do something. It's overpriced, rude service, poor service, and not worth the money. I would recommend staying somewhere else on the strip.

DIRTY rooms, dirty Hotel, $12.50 daily resort fee gets you nothing (no Wi-Fi even though we were told it was included), Overall bad experience. Apparently they upgraded our room only FREE, however the upgraded room had cracked tiles in the bathroom, gross nasty caulking in the shower, and a partial thermostat on the wall. They cut a section out of the A/C cover to allow access to turn on and control the A/C. There appeared to be vultures at every corner trying to sell you something or give you "Comps" in exchange for attending a 2 hour tour of one of their new developments. Valet staff was prompt and courteous which was the one positive!! Too many options in Vegas to have to deal with this, stay elsewhere!

I wanted to see Sade in Vegas so we got a good deal from a travel agent, which happens to be a friend. I know not to stay in the trashy hotels like Circus Circus. I never stayed at the Excalibur, but I always wanted to because I like castle look. NEVER EVER STAY AT THE EXCALIBUR! From the moment we arrived, there were problems: The baggage staff was awful they were more interested in their conversation instead of assisting us. Since I have medication that requires refrigeration, I called before we checked in to inquire about a refrigerator. I was told that the hotel would waive the fee for medication and I asked if I need Dr’s note. I told no. At check in, I was told the Excalibur doesn’t waive any fees for medications. The manager asked like I was trying to get something over on them when I told what the rep on the phone told me. I didn’t get the refrigerator, but they charged my credit card for it. After I acted fool, they took it off. Our room was filthy, the bath mat was trash (ripped), the vents had never been cleaned, the furniture was old, and the chairs were soiled and faded. We Lysoled that room to death. We also used bed bug stray because they are on the list. They probably do have bed bugs because not much cleaning goes on. I made them come clean the room. They did offer us an upgrade, but they wouldn’t provide additional bed bug stray or more Lysol. Because we sprayed the room for all kinds of things, we knew the room was disinfected and we didn’t trust any of the other rooms. Glasses that we didn’t used stay outside of room for 3 days until I called the front desk. I told by one of the managers that we had problems because we were in a basic room. I asked her “doesn’t a basic room deserve to be clean too?’ NEVER EVER STAY AT THE EXCALIBUR!

The staff was friendly, the hotel room was clean and tidy. We got the cheapest room available and we were happy with everything. Not sure what other reviewers were expecting at one of the cheapest strip hotels available. I went to the hotel expecting less, and ended up surprised. The resort fee was disclaimed to us on our booking site and wasn't an issue at all. Shouldn't the other people contact the site they booked through about that? It's clearly written in RED when you try to book through excalibur's website

This hotel was the worst thing about our trip to vegas. It's because of them I will never stay at another hotel on the strip unless it"s a five star!!! Blankets had stains on them, sheets were dirty and the bed was lumpy! We complained and given another dirty room! They ruined our trip!

Room was dirty and very dated. Locks didn't work. No wifi in the room. Pool was small and crowded. Needed security and had to call twice because they wrote the wrong room number down. Their entertainment specials 2 shows for $75.00 cost $15.00 more per person for some shows. You don't find that out until you go to buy them and wait in line for an hour. Buffet was ok but nothing spectacular.

Nice Hotel have stayed in tower 1 and tower 2. Tower is better and nicer that tower 1. The beds were pretty hard a little hard to get a good rest. Good location on the strip, family friendly would stay again.

When we arrived it was great. They upgraded our room with no extra charge. Our room was very clean and the maid service was awesome and very helpful. But, the last night we was there we had to get up at 3am the next morning to catch our flight. Around 11pm some people checked in next to our room and straight across from us. They were moving furniture from room to room yelling in the hallway and slamming doors. We called the front desk and they transferred us to security, my husband told them what was going on and they said they would check it out. One hour after making this call the noise and everything was still going on. So my husband got dressed and walked down to the security station and told the gaurd what was going on and that he reported it an hour earlier. He told my husband that was the first he had heard of the situation and the guard did nothing. After another hour of listing to this my husband was fed up with the noise and called the security again and told them to take care of it or he was. I also called the front desk to speak with a manager, I told him what had been going on and he said "What do you want me to do about it?"

The bed sheets are dirty. If you think just one of the bed's sheet was dirty, you have under estimated this hotel's ability. They managed to give you beds with sheets covering with black dirt (like dirt from the floor), lips sticks and simply stains with different shades. We have 2 rooms and 3 beds covered with disgusting stains. At first, I thought it was just some bad cleaning maids making careless mistake, so I kindly let them know and they said they will fix it. So, I waited patiently for them to "fix' it. After one hour of waiting, I kindly reminded them but all they are saying is they have a lot of people called before me so, I just have to wait. When I asked them if they can consider I have children who needed to sleep, they forward my call without telling me and let me wait indefinitely as no one was answering on the other side. So, I called again asking what happen and they asked me if this is an complain. As I was being asked, I said I guess it is now. So, she transfered me again and I waited again for a long long time to speak to some supervisor. The supervisor told me she is not working for that department but she said she has bump up my priority so I should be expecting someone to come to help in 10 mins. I thought I will give it 30 mins instead. By the time I call again to find out what happen, they said the maid is on her way and will be there in 15 mins. So, I waited another 30 mins and called. They said the maid is coming in yet another 15 mins. So, I waited again. Finally, I called the front desk again to file another complain only this time, I got to speak with someone cold and short tempered. The story ended when finally, a maid showed up close to mid-night while my children are sleeping soundly on dirty beds. She kept telling me how she had to run up and down the floors, pushing her car along etc., etc. Finally she changed the sheets but left them around on the coach. I am happy to send her off after listening to her own complain so that she can help some other poor customers who have been waiting all night long. I am not sure such incident could ever possibility happen again in my life but this one was a bit of a surprise.