That is not the most legal way to do business in canada. If you write a report to MINISTRY OF CONSUMER SERVICES- under how do i file a complaint- or call (1800-268-1142) in canada and they get enough people complaining we will have a good chance of getting our money back. They go under three names but it is the same company Executive suites, Delwood Properties and Park Suites.
This place was a total joke! We were recommended there by our insurance company due to a fire. They had no problem charging the $1500 security deposit 30 days in advance, go ahead and charge your card at least 15 days before the next month starts and we have now been back in our house for a month and still have not seen our refund for the security deposit and a months rent we were not there for. We now are doing a credit card charge back for the unauthorized charge and looking to take legal action regarding the security deposit we still have not been refunded even after several phone calls where we were assured it would be taken care of and still has not. The rental rates are a joke when you actually see the 20 yr old run down furniture, and dirty carpets as well as the parking rates and an extra $800 for a second spot. They don't pay there phone bills on time as we had our phone service cut off on more than one occasion . When you phone to complain your told don't worry it's only a small amount they owe and they will pay it!! Totally a joke! Stay away from this property at all costs unless you want to be shorted $1500 and get absolutely no service. Don't let the nice lobby and condo ammenities fool you!!!!!!!!!
They asked for full month up front and then when we went to get keys we had to sign a whole bunch of papers, very rushed and another $1250 security deposit which you DO NOT get back. The suite was not Executive in any way, dirty and very worn out. About 3 weeks after we left and many phone calls regarding getting the deposit returned we received a bill in the mail - they took the $1250 and asked for another $608. They charged $750 a month for parking and $750 a month for Internet - exorbitant charges plus $100 for maintenance!! no explanation. I did sign several docs when I went to get the keys and did not read all the small print on the baclk of the contract. I asked about the parking charge on the doc I was signing and was told that's OK that is included which was the agreement, then we got the bill. I see they have been doing this for years. Mark Noname (never reveals his last name) is charismatic but don't trust him.
That exactly what happened to me, they refused to refund the deposit! Did you ever sign contracts to get into hotels! Not only this, but they wanted to photocopy all your IDs and credit card. Stay away.
This company is not good all the ways, i make my reservation with them when i went to recieve the apt. they tried to let my sign alot of documents without reading, when i read there was alot of hidden fees (children charges, internet, parking etc) when i tried to cancel they refuse to refund the deposit of 1000 CND
be careful all of you, my advice not to book with this company
After I made the booking a month ahead, they wanted me to sign an agreement while check-in which included unfair treatment, you need to be careful for the fine prints, such as additional spouse and skyhigh internet fees. It end up loosing my booking money paid ahead, and paying for another provider. They refused to refund my money.
I am staying in their Missi suites now, and it is the worst service ever in years. The booking fees are not as the checking in. They refused to give me pass to the parking area to drop my stuff, they wanted to charge me for the full nights. The rooms smell, and the kitcken is filthy. Do not let the online ads fool you. I wanted to cancel the reservation but they have no refund policy, and they demanded high deposit. Do not come here. Survey nearby hotels, well get you better deals, at least with Internet included, not like their strange Internet rates!
I am a regular visitor to Canada ( Mississauga, of Ontario, Alberta and BC) and so often stay for not less than two weeks. This is was my first time with Execsuit Acceptable furnished apartments. Their suites are well furnished and well equipped. Easy to sign in and out. polite and helpful employees. After all I would say: I will be seeing you Execsuit again next month of so. Moh.Abedini
My wife and I go all over places and enjoying our retirement years, We have been places like India, China, Europe, South America or you name it. Their HARBOUR SQUARE residence is an amazing place !!! Toronto Water Front !! Wow very nice and affordable and the same time impressive services Executive Suites you will see us again next year. Thank you