Average Stay in Rome
By A Yahoo! Contributor, 11/30/07
This hotel was recommended by Rick Steve's and we had a fine stay there. Compared to other hotels we stayed at in Italy, this one was average. The value is good, location to Termini is awesome, and the hotel itself is clean and quiet. The only weird note is that while there, I observed the desk staff speaking harshly/arguing with two separate clients! It seemed that in any case where guests arriving or departing would have special requests or such, the hotel staff reacted very poorly. They say your customer service is judged by when things go wrong, how you handle it. Although nothing personally occurred with us, the staff was really quite rude to two guests that I saw. I would not recommend just for this reason; the last thing you want after an exhausting flight, long day, and all of that is trouble when you have a special request.