Moraine Lake Lodge is stunningly unique. Stay where the crisp mountain air will take your breath away, where the majestic Valley of the Ten Peaks descends to the iridescent blue waters of the serene lake. Our delicious cuisine can be enjoyed by the warmth of the magnificent river rock fireplace, and where ... More
Moraine Lake Lodge
Property information by Travelocity
Moraine Lake Lodge is stunningly unique. Stay where the crisp mountain air will take your breath away, where the majestic Valley of the Ten Peaks descends to the iridescent blue waters of the serene lake. Our delicious cuisine can be enjoyed by the warmth of the magnificent river rock fireplace, and where replenishing sleeps nourish your soul. At Moraine Lake Lodge we offer four types of accommodation-cabins, lodge rooms, queen size room in the Wenkchemna Wing, and a large suite in the main lodge. All rooms and cabins have private balconies, private baths, custom-made log furniture and magnificent views of the lake, glaciers and mountains. The cabins have either one king size bed or two twin size beds and a sunken seating area with a wood burning fireplace, the lodge rooms have either two double beds with no fireplace or a queen bed and gas fireplace, both lodge rooms can offer an adjoining room option; the Wenkchemna Wing rooms have a queen size bed and wood burning fireplace. Our suite has a fireplace, Jacuzzi tub, twin vanities, a king sized bed and overlooks the Tower of Babel. Televisions and telephones are only found in the common areas. Rates are based on single or double occupancy.
Here are statements one can find in the Moraine Lake Lodge brochure and Web site:
"Moraine Lake Lodge is the ultimate holiday escape. It is an unforgettable place and an unsurpassed retreat. Luxury. An indelible vacation includes an incomparable level of personal service. Our staffs are completely dedicated to your enjoyment. They have a well-earned reputation for anticipating your every need and exceeding your expectations. Etc.".
The Moraine Lake Lodge is a expensive place but we did not mind paying the price for a quality and superb service.
The reality was quite different, just 2 examples:
1- When we arrived in the hotel, after a long journey, we went to the �lounge� (called the 'Library'). This is the only room available for guests to relax. Complimentary coffee was offered till 5:00pm. It was 5:15pm. We were told that the service was closed and it was not possible to order coffee. Is this an "unmatched level of service�?
2- Before dinner, we decided to have a drink. So, we went to the famous Library again. We were told we had to ourselves pick the drinks at the bar. We went to the bar, 2 floors below, to find out that the bar is in fact a vending area with 10's of people coming in and out. So, we bought our bottle of wine and went back to the Library where we were told that the Library was reserved for a private party and that we could not stay. Is this an "unmatched level of service�?
In this luxury lodge, there is no room service, the lounge (Library) does not allow you to order drinks and the bar is just a vending area with no decent seats with 10's of people getting in and out. Talking to other (upset) guests, I understand that they used to purchase their drinks at the bar and go back in their room.
Lake Moraine is an extraordinary place in the Rockies. It is also very small. There are 100's of cars, buses and visitors coming to visit the place every day. The only problem is that our famous luxury 'Moraine Lake Lodge' found it a good idea to open its doors and sell ice creams and other fast food to these visitors. So forget about �retreat� and �intimacy�, I think it would be easier to find intimacy in a Wall Mart than here. This also explains why there are just no decent seats at the bar which is a vending area for tourists. So, be aware that as a guest of Moraine Lodge, you are expected to stay in your room.
I complained at the reception of the lodge and asked to have the manager informed. I also wrote a complaint letter which I gave to the reception (during our stay). This manager never came back to us. I was stupid enough to spend a lot of money in 3 days in this hotel, don't make the same mistake.
Offering the amenities and comforts of home to discerning travelers, this professionally managed resort is located on tranquil South Shore
of Big Bear Lake, nestled in the beautiful San Bernardino National forest located 62 miles from Ontario International Airport. ...
Set amidst a pine forest, the Mountaineer Lodge has the feeling of a secluded mountain hideaway with the convenience of
being in the Village of Lake Louise. The Mountaineer Lodge design echoes the surrounding landscapes and wilderness with natural ...