The Imperial Hawaii Resort at Waikiki, Honolulu

Horrible customer service, crowded, long waits, not for anyone looking to relax.

Nice staff. Dirty carpets. In this day and age , they let people smoke. It is a smoking place. dark and dingy. Stay here if you are on a tight budget .

This was my first time in Hawaii. My son gave me the trip for my Birthday. We stayed here and I thought it was just great. The location was fantastic. It was near a lot of interesting places and near the BEACH. We arrived on Friday May 24, 2002 and I cannot wait until I can come back. We could actually walk to a lot of places. I think we had the KOA Suite.We went to the Continental Breakfast to sign up for various tours. The service was very, very nice. The Suite was very clean and I felt pretty safe there. I loved the little store that was next door. That was also convenient. I will be back one day as I would love to live in Honolulu. Janet Myers

It is centrally located and easy to get to just about any where.The staff are warm and friendly. If you never left the building you would have a wonderful time. There is food shopping night life all in the same building.

The Imperial Hawaii Resort is the worst and dumpiest hotel I have ever stayed in! Usually we stay in moderate priced hotels such as: Comfort Inns but we do expect clean-nice rooms. We stayed in the 'PALM SUITE' price range $258-$271. This so called suite had one bedroom, which hardly had room enough to get around the bed from one side to the other. There was no dresser in the bedroom...the TV had to be mounted on the wall. The bathroom adjoining the bedroom was so small that only one person could be in there at a time. I could've washed my hands, used the toilet and washed my feet in the shower (no tub) at the same time if I wanted too--that is how small it was. The sink--had no counter area at all to it, therefore I had to place toiletries items on top of the toilet tank! There was only room for a glass near the sink which we placed our toothbrushes in. In the living room there was a pull-down double bed, and small. Also in the living room was a small dinning table that was virtually useless because when the bed was pulled down we had to shove the table up to the window just to make room for the bed. The coffee table had to be slide up to the couch to make room to walk around the bed when it was pulled down. The 'full kitchen' was a joke at this price range. There was a very small microwave, a mini refrigerator that bearly had room for a few items. There was a stove with an oven on top of it that dated back to the early 70's and didn't work well! A coffee maker but no coffee,etc was provided. As for cleaniless....we had to call housekeeping the minute we got into our suite because both bathrooms had mildrew on the tiles! Housekeeping did show up later that evening while we were at dinner and 'tried' to clean it...but there still remained mildew on many of the tiles throughout our stay. Mainly due to the fact that these bathrooms had not been cleaned properly in years and not renovated at all since the 70's when it was first built, therefore the mildew was so embedded in the grout of the tiles...it would not come out! The maid service here was only once in 7 days....therefore we only received clean towels once or we could personally go down to housekeeping and get more on our own! Remember...this is a 'resort' suite and with a price range of almost $300 a night and we had to get our own towels. Even when we called housekeeping and asked for more..they refused to bring them to us. The floors were only vacuumed once in 7 days. The linens on the beds were never changed in 7 days and the bed in the bedroom was only made up once. The pull-down bed was never made up or linens changed at all in 7 days! The bathrooms were only cleaned once in 7 days...other than the extra cleaning we got because of our complaint of the mildew on the tiles our first day, which the bathrooms should've been cleaned properly to begin with before we checked into the suite! The walk to the beach was short...but the beach was the worst I have ever been to with major hotels right on it and located on Waikiki. The sand (if you call it that) going into the ocean was full of large rocks--not pebbles--but ROCKS! So large in fact that if I wasn't careful walking into the ocean...I could've turned my ankle. So needless to say, we did not swim at this beach...but ended up walking down quite a ways to a better beach. So much for a close beach area to our hotel---NOT! The pool area was not much better. There was no view of the ocean but out one window. There is a huge, tall brick wall all around the pool area due to the fact it is located on the roof of the building. I felt very closed in...even though I was totally outside and on top of a building! Do NOT stay here. It is a DUMP!!!

The value was obivously important, until we realized we were only 50 yards from Waikiki Beach and a short walking distance to the most amazing shopping experience in Hawaii. We were very happy with the Imperial and all the amenities; all the updates and improvements were imperssive as well. But the location was the greatest surpise, and we can't wait for the next opporunity to return for sailing, deep-sea fishing and the most amazing golf courses in the world.

I've been to this hotel twice in the past three years and i would go again. It's a short stroll to the beach and a block away from great shopping. There's a travel agent in the hotel that can provide many activities and organize your vacation.

In the middle of everything-so convenient and great for shopping and dining. The place was clean and so close to the beach. We had a great view. We will go again!!

we purchase our week and a auction so we were told it would be perfect for our family that included 5 adults and one child. When we arrived we were given a roon with three full beds that would have never sleep our crew. The 2nd bedroom is really more of a large closet with no ac vent in the room so it was virtually unuseable. The beach is only accesiable by a alley and the beach is tiny and filled by a surf school so it is quite a walk to a good beach.We were so disapointed we left and got rooms and the amazing outrigger hotel. The kitchen was so small and old with a dorm room size fridge so buying food was impossible.

If you are looking for five star luxury accomidations, this is not the place to stay. The rooms are clean, they sleep quite a few people if you are going with your family, the hotel is only about a two minute walk from the beach and if you are like our family and are on a budget, we cook two meals a day in the full sized kitchen and eat out one meal per day. We own a time share here and I don't think we will ever look for a different hotel, because this one was so well priced and served our needs so well. Also if you own a time share here, you have access to the top level, which has a great view of the beach (especially fireworks on the 1st), internet, and is just a nice place to lounge around.