DoubleTree by Hilton Virginia Beach, Virginia Beach

THe outside is hideous so that concerned us. Walked in nice lobby so don't judge from the outside... NOW to the front desk ladies, we checked in with Tasha, she was very rude and inconsiderate. Has AWFUL attitude and just made us want to leave as soon as we were checking in. Another girl helped us later that day, believe her name was Kelly... She made us feel way better about our stay, awesome personality, VERY welcoming, gave us great reccommendations and went out of her way to look things up, she even made our kids feel so welcome and happy! she warned us to be careful at the beach due to the hurricane coming ashore and how rough the waves are so to keep special eye on our children. and that blew us away! She always smiled the WHOLE time we were there in front of her, told us anything we needed let her know and she'd do her best and boy she did! SHE is the reason we'd come back!!! PLEASE fire that attitude you call an associate TASHA!!!!

Yes, this hotel is the most economical choice near VA beach, but once you step out of the elevator into the dingy hallway that smells like burning plastic, realize that your air conditioning unit is louder than the TV and totally ineffective, and you have no ride back from the beach after 10 p.m., you'll be kicking yourself for not paying $25 more and staying right on the beach. Somehow this hotel manages a 3+ star rating, which must be due to the Doubletree name and lobbying ability, because in no way is this better than 2 stars. Staying there isn't horrible, but you'll feel better about the experience if you aren't expecting something nice.

O,im so glad,becouse Double Tree Hotel very good hotel.Manager miss Kerry she is nice women,and other managers too.I like this hotel for servis,and personal always smile.

the ventilation in the rooms and hotel area was very poor, very humid,terrible smells of a chemical type substance in the bed room that made my throat burn and wanted to cough. the breakfast food was very poor,very stale and bitter. location too far to walk to the beach area,need to drive. we stayed two nights,had to move onto another room because of the poor ventilation and heat,but the second room still had the remains of odor and humidity problems!

This hotel is nothing like what it is advertised. The only eating establishment that is within walking distance is a McDonald's. The beach is also not within walking distance, which is what is advertised. The cleaniness of the hotel is awlful. Upon arrival of my first night, the room was not clean and the toilet still had toilet paper in the bowl. To top it off, after flushing the toilet, the toilet backed up causing maintenance to have to correct. The lamp and alarm clock in my room never worked and after several complaints and repairs, still never worked. Never once did the hotel offer to change my room. The front desk staff is not helpful nor nice; however, the maintenance and cleaning staff are helpful and nice. This is the worst, AND I MEAN WORST, hotel I have every stayed. I gurantee this is the first and last time I will every stay at a Double Tree Hotel. I am just amazed that Hilton would even acknowledge ownership in this hotel!

We stayed there last minute, so we didn't have a chance to call ahead or anything, but we still got a good deal on a suite for 100 or so dollars. The beds were INCREDIBLE!!! I've never slept on such a comfortable bed...and I've even stayed at the Westin with the supposed "heavenly beds"...The only thing that was going on was that there were renovations going on, so the restaurant and bar were located on the 2nd floor in some spare conference rooms, so that wasn't so great. It is quite a far ways from the beach, but it is a short cab ride (or long walk)...otherwise, I think the service was great, the rooms were clean...I wouldn't mind going back again and again!!!

Just to let everyone know this hotel is NOT walking distance from va beach...no way. On the other hand they do have a old little dingy van that takes you back and forth but i would reccomend you just driving. The room however was VERY nice and the bed was extermely comfortable. I didn't like that the indoor pool, and gameroom closed at 10 pm, i paid money and i was expecting to be able to swim whenever. Beside from the inconvienent distance to the beach and the disciplined swimming I had a very nice time in the beautiful hotel. O yea, and house keeping is very nice.

We are frequent the Doubletree hotels and were taken aback with this location. While the staff was nice enough, the room and our experience with this facility was horrible. We lacked hot water for the entire duration of our stay, the vending machine's didn't work, and the parking lot had plenty of leaves on the ground...probably from last fall. That's pretty sad considering that we stayed in the middle of August. The lobby was dingy and dark and the elevator wait took longer than necessary. We initially booked at the hotel due to the familiarity of the brand, but this particular facility is a bad apple in the Doubletree brand chain.

The lobby was nice, but don't let that fool you into staying at the dump. The commode top was just sitting on the toilet, tile fell off the wall, no change for the recreation room, my kids were told to go to the bar and they may have change, front desk clerks were impolite. If you book through Hotwire, you are not welcome. The word is "no", according to the front desk. I will never book through Hotwire again, nor will I stay at DoubleTree the "Dump". This Hotel is definitely not located within walking distance of the Beach. If I were you, I would take this review into consideration and move on to a nice Hotel near the Beach.

Check-in room, no hot water & tub drain clogged. Complaint to front desk, wait for maintenence personnel to arrive, confirmation of complaint. Room change offer brought inconvenience of having to get dressed and pack everything to move, but we were optomistic for better accommodations. We are good guests, are quiet, respectful, request no housekeeping as our ample supplies were sufficient for our four night stay. Our well behaved and friendly dog is small, clean and quiet and I make a point of cleaning up after him when I take him on the grounds. We are out of the hotel all day spending time at daughter's house so come back hotel just to sleep. We leave room clean and tip for housekeeping. Restaurant good, bed comfortable. However, I couldn't retrieve phone messages even though prompts were followed. Instructions offered by front desk clerk didn't work, either. Clerk said she'd get back to me, however, that didn't happen so I never did get those phone messages. The kicker...on our fourth and final night, fumes from paint solvents in use for renovations on upper floor seeped into room. Windows don't open for fresh air. Odor getting stronger, coughing, notified front desk. Told someone would come check room. Waited. Concerned for our 5# poodle (how much of those fumes can tiny lungs tolerate) my husband got dressed and took dog down hall where he waited in air that was safer to breathe. Tired of waiting, husband went down to front desk with pet and accepted offer for room change. During my second call to front desk, husband returned at same time maintenance man appeared. He gave confirmation that fumes in room were very strong. Did they think we were lying? Now, 11 PM, we packed & moved everything to other room deciding not check-out and search for another hotel. We had met ther guests in the hall, worried for their health and the health of their children, checked out to find other lodging. Tired, inconvenienced and needing to get an early start in the morning, we finally got to bed after midnight. Morning of check-out, calmly reiterated unhappy experience to front desk clerk with request to pass complain on to manager. No offer of compensation or discount for our discomfort or inconcenience. We frequently travel to VA Bch to visit family and we are glad hotel accepts pets, but this last stay was awful. Something should be done to keep hotel guests safe during the renovation process. Breathing those fumes is not healthful. Husband and I had throat irriation for two days and I had a headache all that night and for half of the next day while traveling. Even though both rooms had (on the surface) been renovated, for the most part work was shoddy and rooms had plumbing issues most likely due to failure to protect stuff from going down drains during renovation process. Inconvenient to have to run water 10-15 min. till warm enough to shower and it's a shameful waste of natural and financial resources. Room service trays remained in hall for long periods of time. Hotel personnel were polite but seemed overwhelmed likely due to understaffing.