Mandarin Oriental Hyde Park, London

I gotta say this hotel really was great! P.S. if you use SweetHotelDeals. Net for booking this hotel they usually have some pretty good hotel deals at this time of the year!

Our room was run-down and faced onto a building sit. Our towels were not changed and the furniture was very badly damaged. We were constantly interrogated as to whether or not we were guests of the hotel if we dared to use any of the public areas and random charges were applied to use facilities that we had already paid for. Within minutes of entering the bar, just after we first arrived, we faced a public grilling from the 'security' staff. This made us decide not to use any of the facilities at the hotel if we could possibly avoid it (having already unpacked and being on a tight schedule we were unable to simply change hotels). We even went out for breakfast rather than be embarrassed by the behaviour of the hotel staff. Having stayed in high quality hotels before, I would have expected complaints to be dealt with swiftly and discreetly but the staff were rude and belligerent. On each occasion that we were treated in such an appalling manner, we remained polite and composed but the staff seemed to take pleasure in resenting their guests and disregarding our concerns. I might have been able to stomach the constant suspicion and impertinence if I was not staying at a hotel that uses the words �opulent�, �chic� and �superb� to describe itself. The service certainly does have a �style of its own� though. Needless to say we will not be staying at this poor imitation of a luxury hotel again. I only wish I had packed my bags before staying one night.