Holiday Inn Exp Simi Valley, Simi Valley

We love staying at Holiday Inn Express all over the country as we travel a lot for business. This hotel in Simi Valley, CA was very disappointing and may change our minds when choosing HIE for future travels. This HIE was not up to par at all. They put us in a smoking room when we did not want it and refused to change it. The room reeked of smoke, was dirty, huge stains on the carpet, bathroom smelled like mildew, air conditioner did not work properly and the shower went from hot to cold every 30 seconds. We had two nights booked and requested a change around 11:00pm and were told they could do nothing for us and to check back in the morning. Went to the front desk in the morning to ask for a room change and was told there was nothing they cold do for us as we booked though "Hotwire". After a 10 minute conversation with the front desk, they stood their ground and said because we booked with "Hotwire", they could not move us to a different room. The front desk girl "Lexie" was rude, condescending and snooty. She also stated that full paying guests get priority over "Hotwire" guests and we should have booked through the hotel directly (Not good at all as a hotwire customer). We asked to talk to the manager and Lexie said she was not available and the front desk cant even contact her even in an emergency. Really??? That's reason enough not to stay here. To make a very long story short, we check out and left the hotel with one night still paid for. Yes, that's how bad the hotel was! I guess they don't care about repeat business and customer service is long gone! After 5 years of staying with HIE when traveling, we will look somewhere else. What a shame!

Rooms were recently refurbished. Come with wireless broadband (free), but works effieciently only on 3rd floor. Flat panel TV in most rooms. Would highly recommend.

Great location, total safety and security, great breakfast, pool and hot tub. Staff was AAA+++ Anyone going to Socal, especially first timers, stay here!!!

I arrived late at night the front door was locked and had to ring a bell. I had just renewed my drivers id and had a temporary (paper) id issued from my state drivers division. They would not take it. After much debate I was allowed a room. Was quickly awakened at 6:30 am to construction on the parking lot. Would not recomend this location. The Motel "6" next door would be better.

The staff was very friendly and willing to help. My room was always spotless when I returned in the afternoon. Also, that was the best bed I've ever slept on. I didn't want to go home to my own bed, which is a rarity!

The ppl at the front desk have no courtesy whatsoever, they do not know how to treat customers at all.....I completely discourage ppl to stay at this hotel.

Excellent breakfast...omellettes and bacon FREE! The staff is very nice and helpfull. And the jacuzzi rooms are definitely worth the additional cost! I whole heartidly recomend this hotel to anyone visiting the Simi Valley area.