Holiday Inn Express Princeton, Princeton

I checked the reviews for hotels in Princeton, WV on this site (and others) and decided on the HI Express. The location was fantastic - right off I77 and close to restaurants and WalMart (ha!) without the traffic noises. Interior corridors was a plus! The hotel was clean, the staff was very friendly, and the beds were very comfortable. The free breakfast was a more than ample, including eggs, biscuits, gravy, cereals, toast, bagels, muffins, hot cinnamon rolls, milk, juices, etc. It is serve-yourself and buffet style - eat all you want! The room also included a mini-fridge, microwave, and coffee maker. What more could a traveler ask for? If ever in this area again, I would definitely stay here!!!!

The positive is that the hotel is very clean. On the flip side, the shower pressure is very weak. Also, the pool suppose to be heated and it was freezing! The times for the breakfast is not posted. I called down and asked what the times were for breakfast - it is 6:30 - 9:30am. These times are not posted anywere as of today, not even in the room. The three servers put everything up at 9:30 with people with no food - just standing there??? You would think for $135 a night, they would gtive their guests 5 miunutes!!! Not the typical service for Holiday Inn.

My son and I recently stayed at the Holiday Inn Express in Princeton so that we could be in the Princeton area to visit some of his 4-H friends. It was a great place to stay. It was very clean, friendly, and conveniently located to shopping and restaurants. The heated indoor pool was a great asset as well. The kids enjoyed going to the Mercer Mall and the movie theatre had a big selection of movies for them to pick from. We will want to stay at the Holiday Inn Express again when we return to the area.

My family stayed here to go skiing at Winterplace in February 2007. Everything seemed fine until that night when my brother got up to use the restroom. As he was getting out of the bed, he swung his legs over to stand up and struck the back of his calf into a protruding bracket on the bedframe. It hurt, but he thought he was okay. We went to try to ski the next morning and he could not get his ski boot on due to the pain and swelling. He sat and watched the rest of us ski for a few hours. We cut it short and left Winterplace so he would not be bored, thinking that it might be better in the morning. When we got back to the hotel that evening, we made a report on the bedframe and asked to have maintenance fix it, which they did. Apparently maintenance is a big issue there. As luck would have it, the next day, we got stuck on their elevator between floors for about 20 minutes. The next morning was no better, so he stayed at the hotel while went skiing for a few hours - again cutting it short. We decided to just cut our losses on the trip and leave a day early because we did not want my brother to just hang out at the hotel bored to death. I was a little upset over it and asked to speak with the manager, Debra Trent, to advise her of what occurred since we never got a call from her about the incident. She met with my brother and I in the lobby and it was immediately apparent that she was in a hurry and was not happy about being bothered by us. I told her about the injury and the resulting loss of skiing for my brother (tickets / skis had already been rented). She was very dismissive of the whole thing saying she was not going to pay for our "fun time tickets". I told her that I was not asking for that, that I felt though that my brothers should be refunded. She said that she would comp a night of our stay and I told her to keep it. She comped it anyway. She asked why he did not go to the hospital and I responded, "he banged his leg, he didn't break it." She said, "that is what my insurance is for." " he needs to go to the hospital for me to do anything." I am glad she said that because when we got home, somehow that bang became infected (inside his leg) even though the skin wasn't broken. He eventually had to have it operated on to treat the infection. My brother gave the hosital the hotels insurance information - as Trent instructed him to do. Weeks later he starts getting medical bills that had not been paid. He finally got in touch with the hotel's agent and he had no knowledge of the incident at all, saying she had never notified them. A couple weeks later, clooections started to call for my brother. He called the agent again and he said that Ms. Trent was not being cooperative with him by sending him the required information. So not only was she uncaring, dismissive and downright rude to us while we were there, she was still holding up the process and causing more problems for my brother months later. After she TOLD him to handle it this way. Although the rest of the staff there was absolutely GREAT, I certainly would never stay there again with Debra Trent in charge. I work in the hospitality (resort) industry in Myrtle Beach and she wouldn't last here a month with her lack of professionalism and terrible attitude. Spend your hard earned money where the management carse about their guests. In this instance, it wasn't the case. Looks like it wasn't the case for the guy above me either. LOL. See what I mean.

My family and I ALWAYS stay at a Holiday Inn Express whenever we travel.And this was going to be like any other trip until things beyond our control made us cancel the trip.Thats where our problems began.Since we booked the resevations online we were not permitted to cancel.However, the management of this establishment could have done so at their descretion and they chose not to. Having four children and trying to make ends meet is a constant battle and the 600+ that was used for this resevation would come in awful handy especially right before the start of school, but as it turns out I guess I have to use this money to stay at this motel, in which I now have no reason. I feel that a little common courtesey and a forgiving management could have saved me a lot of problems, but as it turns out they chose not to. And the main headquarters can't help me.This decision was totally up to the management at the Holiday Inn Express in Princeton WV and they chose not to be forgiving. I know rules are rules, but this was something beyond my control and all I needed was a little forgiveness. And they chose not to. As a result I will think long and hard before I ever stay at a Holiday Inn again. I will never stay at this establishment.