Dateline a little Dated
By A Yahoo! Contributor, 11/6/04
The Janfull International Dateline Hotel touts itself as the premier hotel in Tonga, and whilst the pool and surrounding are elegant they are a little jaded. The service is slow and pedestrian and pleasing the customer and minimising delay and undue duress appear to be foreign concepts. I waited nearly one hour to get an issue resolved at reception, and the attitude seemed to oscillate between indifference and quiet truculence. From my experience, there are probably hotel's which are a little less ostentatious and which provide better service. The hotel has a way to go to be a truly international hotel which is able to demonstrate the responsiveness to traveller's needs, and to identify this as a paramount objective and mission. I have travelled to 66 countries before Tonga, and I would have to say the hotel staff seemed to exist for themselves primarily, rather than for the comfort and enjoyment of their clients. Reception and The Spash Bar were particularly sloppy in terms of service, whilst laundry services and housekeeping were slow but friendly. I would still recommend the hotel, but I would advise you to lower your expectations accordingly.