The Hotel Windsor, Melbourne

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THE WINDSOR 1 Stimulus Package, 2 Guests, free breakfasts, 4 nights, and 5 Stars became: No package, 2 guests, 1 breakfast, 3 nights and a million questions as to how such a facility retained 5 stars. Don't expect the evening doormen to open your car door, retrieve your luggage, or even open the hotel door - however, they will acknowledge you with a nod as you walk past. (carried mine all the way to the room) Apparently, those lads are just ornamental. Room service - expect to select an on-demand movie (we tried on three nights at differing times) to be advised that the movie you selected is busy. Expect to wait for at least three minutes before anyone in the hotel picks up the phone, and don't even try retrieving a message..... we did and after 10 minutes, we found that it wasn't even for our room. Expect to be charged over $28 for 200g chocolate, a cookie, and a 100ml bottle of juice. Don't expect the promised bottle of wine, comp choc's and gift on arrival ( or at any stage of your trip ). As for the room itself, ours had some additional features: bleach stains in the carpet, wood-look contact peeling off the chipboard vanity in the bathroom, unpatched walls where the plumbing was worked on, a toilet flush that worked occassionally (button surround kept popping out) and a flat screen CRT (read the fineprint). I don't think it would be fair to comment to the state of the wall paper as they are going for that "old world" look - and the stained joints definitely provide that in spades. Now, just so you don't think that I am totally jaded - there were two shining stars in that place. One named Tanar who was efficient and polite, and the other was the tall gent working the day shift as the doorman - wealth of knowledge and very helpful. If the whole hotel had just 10% of the customer service focus these two had, then it would be a wonderful place to stay. As it is, we had enough by the third evening and checked out (still carrying our bags - but the door WAS opened for us this tme). Should I mention that it was a limo-driver unrelated to the hotel (but parked out front) that flagged a cab for us.... those lads, wonder what world-saving mystery they were working on..

The Windsor has beautiful, well-maintained rooms with a touch of class and history not found in chain hotels. The staff was first class in friendliness and helpfulness, even making the call to pay my car tolls. The front desk staff was also friendly and offered helpful hints. The location is perfect and you can walk to the CBD and all that it offers by just leaving the hotel's front door. I had breakfast in the hotel and found it to be hot and of a high quality. I would stay here again as it's a great base to explore Melbourne in style.

A recently stayed there for work: 1. I booked in advance stipulated a view. - I got a room with no windows (frosted glass) and the shower changed temp every 30 seconds making it impossible to stand under it. I complained and was moved to another room. 2. I had room service and was served cabbage rolls (which I ordered), however one of them stuffed with glad wrap (no joke). I complained and nothing was done. Sad to say the hotel has had its day, and yes this is not 5 star!

I can't believe this place gets a five star rating; it was old, in need of renovation, smelly, and disappointing. The staff never answered the phone and were not five star. I would not recommend staying here.

This is a great hotel which dosen't descend into the cliche of the"lakes in the lobby. The feel of the hotel is like a beautiful cashmere jumper. Thier weekend packages offer escellent value and the high tea is not to be missed.