Naumi Hotel, Singapore

A treasure we found in Singapore. As we entered the hotel, we were welcomed by smooth jazz playing nonchalantly in the background. Very friendly staff. The room we stayed in (Deluxe) is smartly styled. The tv i made to swivel around to make sure we can watch it from both lounge and bed. It is rare to find a hotel that appeals to both business and leisure travellers and we reckon, Naumi is the one! Would love to return again!

Booked a Patio Suite for a night to celebrate a friend's birthday and had the most horrible experience ever! Despite 3 repeated confirmations and a site visit, there were horrific let downs... Lack of cutlery, wrong room reserved for us, wrong check-in time assigned, a hot wine cooler-yes, hot!, no wine glasses-yes they ran out! Having to beg for ice and plates.... and the ultimate in hotel luxury, bed linen with holes in them! Boy, did we scamper off first thing in the morning! Here's the story; I had guests flying in for the surprise party and had confirmed with the hotel upon booking on my requirements for a specific room and our need for wine glasses and basic cutlery. I called again 2 days before the booking date and even paid a visit to view the room and make sure the arrangements were made, I was given the assurance all details were being seen to and taken care of. Mistakes and hiccups are are inevitable but the way we were treated by the staff was atrocious! Upon arrival, we were smugly told the 12pm check in time we had confirmed repeatedly was 'subject to availability' and that the room we had specifically booked and confirmed thrice was also 'subject to availability'. After the hassle, we finally check in at 2pm into another room as our confirmed room was not available and still "subject to availability' At 3pm,4pm and 5pm, our 'confirmed room' was still not available, all this time I had guests arriving and arrangements flying out of the window for the 'surprise' party. Finally at close to 6pm, the 'confirmed' room was finally available and we proceeded to prepare for the party, only to find that the hotel had 'ran out' of cutlery, wine glasses and plates. Upon our complaint, the hotel decided to provide a complimentary tiramisu cake for the guest whom we had booked the suite for. The cherry on the cake had to be the very hot and oven-like wine cooler. Despite several requests for it to be replaced, nothing was done, we then had to beg for ice to chill our wine and beverages. The party started and we called for the cake to be sent to the room, when the cake arrived, we were terribly embarassed as the 'cake' turned out to be a deflated piece of tiramisu measuring 4 by 4 inches! I would have rather not have the 'cake' as it was a source of embarassment! Having spent the entire day trying to put the event together despite the hiccups, we were spent and were trying to settle in for the night the night when we lifted the bed cover and there it was right in the centre of the bed, 4 holes in the bed linen.... By then we were too tired to even complain, we just wanted to leave the hotel first thing in the morning.

This hotel is like W hotel in the states except with a twist, and much better. They have amazing style and design (done apparently by the same W hotel guys) with great service. My "Naumi Aid" Maria was with me at all times, from picking up my luggage and checking me in during the car ride to the hotel to getting dinner reservations at one of the hard to get spots in Singapore (she got us dinner reservations at Rang Mahal!) to packing my and my wifes suitcase while we were shopping in the nearby mall. It was simply flawless, by far one of the best boutique hotels i've been too, and will keep this as a top choice for hotels in Singapore. The Pool is amazing upstairs even for an afternoon drink!

Ok, first I must point out that Naumi hotel is a 5-star boutique hotel and not a 2-star as Yahoo rated it. The property used to be Metropole Hotel, which is a 2-star hotel, so I guess it was not changed since then. Naumi is a member of the Small, Luxury Hotels worldwide. It was opened Sept 2007. Stayed here because we heard about it and everywhere out of the country was fully booked (we are Singaporeans). We stayed for two nights. What worked for this hotel is its location. It is located in the part that old meets new. The street where it is on has an antiquated feel, yet just a mere road crossing away, you'll be in the newest part of Singapore, Marina Bay. The hotel is also surrounded by restaurants and bars, from hole-in-the-wall local fare to fine eateries. This hotel manages to be beautiful AND functional. The room were chic and modern, yet cosy. I appreciate the thoughtful details like providing a fully-stocked mini kitchenette, bathrobes, free internet access, safe that can fit a laptop etc. I love it that the hotel is small, it feels very private unlike in a big chain hotel. And everyone who stayed here, must visit the pool. One of the best views of the bay! The staff were friendly and eager to please. Check-in is done in the room. The aide does everything and the one who handled my reservations, handled my check-in as well! Staff were unobtrusive and kept out of the way but are always around when you need them. So you always feel like you have total privacy. My only comment is that there are no kids pool, otherwise, it would be perfect for families due to the room size and locality. Highly recommended, especially for long stays.