Hotel HF Fenix Lisboa, Lisbon

The front desk staff were excellent - very friendly, and helpful. We had a room on the eighth floor, with a terrace overlooking the M. de Pombal roundabout. The location is good, although there are only a few restaurants open for dinner in the immediate area. But the subway is right there, with routes to the main tourist areas 'downtown'. The bar is cozy (but not small), and the bar staff were wonderful, offering a dinner 'solution' when the restaurant failed us. The restaurant was an experience! For dinner, there were at least 4 staff present, but the service was exceedingly slow, and the staff highly disorganized. The restaurant was very busy, but other guests present mentioned the same problems. We eventually gave up, as we had waited over half an hour just for the menu. The buffet breakfast the next morning was good however. The lobby and common areas are lovely. Our hotel room was fairly large, with lots of closet space and a good sized, clean bathroom. The carpets were a bit shabby but the view made up for that!