Intercontinental De La Ville, Rome

everyone was rude and need to learn how to treat people with respect

I was so disapointed in our room. We used my husbands points and got the smallest room in the hotel, up the elevator and up an additional set of stairs. Very disapointing.

The location of this hotel is superb. Practically on top of the spanish steps (a Metro station is less than a minute by walking). However, I find it expensive for the room size and the sights were not that great. In my opinion Internet charges were outrageous (24EUR/day). But on the other hand, the bathroom was very clean and everybody was very nice. The local channels on my TV did not work... and to see any kind of movie you would have to pay. Bottomline- If you have a lot of money and don't mind spending it... this is your hotel. If not, then look somewhere else.

Service is supposed to be transparent, not non-existent. Unfortunately, my experience at the Intercontinental Hotel de Ville in Rome presented me with non-existent service. Calling oneself a five star hotel does not make it one. As this was my first visit to both this hotel and to Rome, I do not know if my experience was part of a deficit in the Intercontinental training program, poor management at this hotel property or some facet of the Roman persona. However, it was consistent with all personnel I encountered except for a brief encounter with the housekeeping staff and a bartender. When I checked in, the staff at the reception desk seemed to examine me, deciding if I passed some kind of worthiness factor before assigning me a room. I must not have. I paid approximately $1500.00 for a seven-night stay. The hotel accepted my bid; It should not have relegated me to some kind of steerage-class treatment. There was no, “Welcome to the Intercontinental”, no other greeting. The only difference between my reception and that at a Motel 6 was there was no bulletproof glass between the staff and me. The room was clean, not particularly well appointed, a little threadbare, on the small side and facing a very noisy street. I seldom saw anyone in the hotel, either in the small lobby area or in the cocktail lounge. They might have assigned me a room with a better view, larger, whatever. This room had a listed maximum rate of 973 Euros, My son and I ordered room service our first night in the hotel. The server was only perfunctory in his service, hardly gracious or polite. In entering our room and in negotiating the tiny space between the bed and the desk, he actually kicked my shoes out of his way. The food, perhaps typical of Roman cuisine, was mediocre at best. I usually enjoy hotel food, finding it consistently better than average in the various hotel chains where I stay. I spend at least fifty nights a year in hotels. The poached salmon with spinach was the best part of our meal even though the spinach was way over salted. The salad was good too. Surprisingly, the Italian dishes were terrible. The pizza tasted as if they had used frozen dough, undercooked, with a lackluster tomato sauce but with good cheese in the proper proportions. I eat better pizza in nearly any chain restaurant in the states. It was not indicative of pizza in Rome having eaten some great pizza there. The Spaghetti was even worse, a ball of overcooked pasta with too much sauce and parmesan cheese that looked and tasted like the stuff you buy in supermarkets in the USA. Canned spaghetti came to mind. They should have changed the name of the reception desk to the rejection desk. When I checked in, the staff told me I needed to show them my son’s passport so that he could get his own key to our room. Later that day, we walked up to the desk and there was one woman behind the reception desk who was on the phone. I would have expected her to acknowledge our presence with some kind of facial expression, or even to look at us. She didn’t. She continued on the phone, purposely avoiding any type of acknowledgement to us. After almost five minutes on the phone, somewhat annoyed sounding and not hiding that emotion, she provided us with an additional key. I had another experience at the front desk, from a different person, who was completely aloof to me and acted like I was annoying him. Even the doorman and the concierge avoided us. I am used to greeting people, including the staff in hotels, and am used to them greeting me. There were never any salutations from the staff in the front of the hotel. In fact, they always looked like they were avoiding us. Besides my brief interaction with a housekeeper, the bartender, in the always-empty cocktail lounge, was the only pleasant person I dealt with. He came up to me as I was standing in the vacant room and took ownership of any problems I had. The Ritz-Carlton chain must have trained him.

When we did the check in, we had 6 doubled rooms booked and a junior suite (7 rooms). When we went to the rooms 5 out of the double rooms where single rooms with 2 beds. Those rooms were to small for 2 people, and in the wardrobe was written that they were for one person. When we asked the manager, he assured that where for 2 people, but one of the rooms was to possible even to enter it, so we got 2 rooms changed, because we could feet there, but still 3 single rooms with two beds. When I was in the hall at night I spoke with 3 different groups who had the same problem. I can not understand this behaviour of an intercontinental hotel. In the other hand, breakfast is really good.

First off, this hotel is absolutely beautiful and located near the Spanish Steps. For those of us Americans who speak only English, all of the employees speak wonderful English and that makes it easy to have no language barriers. We stayed at this hotel before and after our cruise around Italy for our Honeymoon. The first stay we had issues getting our Itinerary for the cruise and the Duty Manager Giacomo saw our distress and helped us get access to what we needed within minutes. It was wonderful which gave us time to explore before we had to leave the following day. First let me say that Giacomo Pica (Duty Manager) is one of the most amazing men I have ever met. During our second stay in Rome after our cruise my husband got food poisoning. When my husband’s illness was getting worse Giacomo came to our room to check on my husband. They provided us with a thermometer to check his temperature. Giacomo suggested a doctor to come and he found us an English speaking doctor to come to the room and check out my husband. As well as sent out to get us the prescriptions that we needed and brought them to our room. Giacomo made sure to check on us before he left for the evening as well as the staff would call up to make sure my husband was doing all right. Giacomo also sent us a gift to our room to make us as comfortable as we could possibly be in the situation that we were in. Also the concierges were amazing anything that we needed they got for us. Also the concierges checked on us to make sure my husband’s health was okay. There are so many amazing, wonderful people who work at this hotel. Not only is it hotel beautiful and the food delicious but you cannot get any better customer service anywhere. Absolutely Amazing!!! I cannot say enough good things about this hotel and the employees. If you are looking for a place to stay make this hotel your choice.

We visited Rome for two weeks this past March-April and all I have to say is that this hotel is absolutely amazing. Everything about it was perfect including location, cleanliness, service, etc. The hotel is spendier than most but worth every penny. My wife and I loved the rooms and the view of the city from the balcony. The end of March was warm but cool at night, so summer time might be a struggle since rooms have no AC. We had an amazing time, and the staff is prompt to meet your needs and very knowledgable when asked about local attractions and restauraunts. I would recommend this hotel to anyone.

Customer service was outstanding!! Room service outstanding!! Even Saved $45 on this hotel by using SweetHotelDeals. Net Just a overall great experience coming here!!

The location was the best part of it. I was able to go anywhere in rome. The food at the restuarant in the hotel was really good except the dessert. I really suggest it.

Perfect location - literally at the top of the Spanish Steps and fabulous restaurants and shopping. Quick 2 blocks to Via Veneto. Hotel staff was extremely accomodating and very sincerely interested in our happiness. Small hotel (and affordable) - movie stars stay here often. This hotel is 2 doors down from the famous Hassler Hotel (which is 3 times the price). Highly recommend the Intercontinental. Good food too.