Macdonald Randolph Hotel and Spa, Oxford

Service was always with a smile, which made you feel right at home, the receptionist staff gave us a free upgrade to one of their executive rooms. Turn down service was the best I've had, it beats The Manoir! It's right in the city centre of Oxford, so the location was perfect. A lot of alternative choices for food around, though you wouldn't need any, not in their restaurant, 2 rosettes! Overall we would definitely visit the Randolph again and I would definitely recommend this hotel to any one.

The Randolph is one of the best hotels I have ever been to. All of the staff is friendly, and don't mind to start a conversation with you, but they still don't get off task. They are always eager to assist you, and never start acting impatient. The bar/restaurant is very cozy, and very luxurious. The food is prepared quickly, but tastes delicous. The elevator won't take a lot of weight, so you might want to put in your luggage seperately. The rooms are extremely cozy, comfy, and very clean. The tv doesn't have many channels, but you don't really want to watch tv, with a great bar, and tea room right outside your door! When you come into your room at night, they have put on some classical music, cleaned your room, and they have little chocolates on your pillow. Tea is delicious, and the tea room is great too. It is right in front of a pretty busy street, but it isn't that bad. I would reccomend this to anyone who wants a good night sleep, and so much more.

This hotel is steeped in History from 1880 where the Amature Athletics Association of England was founded to the not so distant past of the great Inspector Morse. Often frequented by cast and crew of the now spin off Lewis. Food and service is second to none and this hotel quite readily deserves its Five Star rating. This is what a Hotel should be.

Unhelpfull reception on arrival. Had an executive room ,needed sat nav and hiking boots to get to it. A LA CART dinner mediocre and Very expensive . Did not compare well with other 4 star hotels,3 stars would be more like it . Position was perfect for exploring Oxford . Room large , clean ,comfortable

- no heating installed in new room - electric heating device did not work - long discussions with italian-speaking rommservice to replace it - second day: no cold water in bathroom - third day: unrequired wake up call on a weekend morning - breakfast overpriced - dinner of poor quality at high price - will not return, even if location is good (downtown Oxford)