Radisson Blu Edwardian Grafton Hotel, London

the location was good very conveniant for any tourist.hotel was very nice and the room was ok BUT the air con at night was useless i woke up at 3.30 am and just could not cool down. i opened the window but the noise from the kitchens were to loud and we had upgraded for an extra �20.however the hotel did not charge us for the upgrade. i would reccomend this hotel though if not just for its location i guess we were just unlucky with the air con.

Foriegn barman dishonest or incompetent - difficult to decide. I was in the company of Americans and was was obviously mistaken for an expenses paid exec with no grasp of cost ! I was charged �24 at the bar for 2 pints of beer, a coke and a cocktail made with stale white wine and fermenting orange juice. This amounted to 50% 'service charge'. (I dont think so.) When I complained the till had 'stopped working'. Only after I threatened to get the manager did the barman suddenly start to understand English. The barman said he would give me another two drinks instead. Hmmm. Rooms very comfortable, key to use lift very tempramental, but food was surprisingly good in the restaurant and the bar. With some decent staff this would be a good hotel.

I've stayed at this hotel manay times and really enjoyed it; it's now been redecorated and looks lovely, however its service has hugely decreased. It feels like they have gone through a major cost-cutting exercise - little bottles of shampoo and soap, etc replaced with a bottle of shower gel and liquid soap ATTACHED to the wall in a bracket above the sink and shower - very nasty, like a motel! Tea and coffe is reduced to just 2 packets of coffee, 2 packets of decaf and 2 tea-bags with no biscuits. The check-in was confirmed as 1400hrs, but our room wasn't ready on arrival, and there was an empty wine bottle lying on the floor when we did get into our room! They can't swipe a maestro card on check-in for additional costs unless they take �50 deposit off your card and pay this back to you on check-out, I just said I'd pay any additional costs on check out because that sounded like too much bother - they said fine, but when I tried to put two drinks in the bar on the room, the bar man came running after me to say that I didn't have "sufficient credit". They don't have BBC News 24 on the tv service. Overall, lovely decor, good looking hotel spoilt by meanness and over zealous cost-cutting.

Most staff are courteous. But the lady manager who attended to my call for laundry was very rude. It was a Saturday (21st May) when I called for laundry. She showed up, pulled my laundry open to scatter everything across my bed. Then she demanded that I personally count every article of garments in front of her with a rude, commanding tone. Certainly this is the most awful I have ever experienced in a hotel that charges UK 1.4 pounds to clean a pair of socks. Furthermore, they did not respond to my complaint.

Very nice hotel, very luxury, and very nice people, nice rooms, beautifull place to stay.