BEST WESTERN Hotel Victor Hugo, Paris

On the third night of a six night stay, I walked into the bathroom at l a.m. and saw a COCKEROACH on the wall!! Screamed for my husband, he flushed it down the toilet. Next day I told the man at reception, he couldn't understand what I was talking about at first,then after alot of pantomiming, he realized what I was talking about, said he would report it to the Manager. After breakfast I went back to reception desk and enquired, Manager said they will take care of it and he also said that it happens .... The day before we were to leave for London we asked at reception if they could reserve a taxi for us for the next morning....we were told that this was not necessary, to just inform them 20 minutes before we required the cab. So, the following morning as we went for breakfast we asked the desk to call us a cab, they said they would. Following breakfast we came back to the lobby and again enquired about our cab. At this time, another man told us that there is no cabs available from the company that they deal with and that we will have to walk down with our luggage to the taxi stand and get one there!!! In Paris it can be easy OR it can be very difficult to get a cab. At taxi stands, people jump in front of others for a cab...cab drivers pick and choose who they will take. It's difficult...and we were quite upset at they way the hotel treated us in both instances. What hotel sends their guests out in the street full of bags and says get your own cab?

amazing location service lovely rooms look clean and welcoming large room gorgeous bathroom food ok this is why i CANNOT understand why on the 1st night of our stay we got awful bites only to discover the culprits crawling around the next evening yes, BEDBUGS so our trip, needless to say was tainted by the permanent itch of the ever erupting bites and rashes caused by these awful creatures that are still causing much discomfort after nearly two weeks back i do not mean to cause disrespect to an otherwise brilliant hotel for a short city break, but i DO think its fair to warn potential guests and hopefully the hotel management of this problem

I honestly loved EVERYTHING about this place. The staff were more than accomodating. They were knowledgable and helpful all the while smiling... kind and pleasant! I felt they went out of their way on several occasions for my daughter and I. (We were there 2 weeks) The rooms were clean, well equipped, stylish. I loved going on the roof and not believing how close we were to the Eiffel Tower...a great view from the roof. The staff might not want that to get out though...I don't think we were supposed to be up there. Nobody else ever was! So..... (Shhh!)... The breakfast was great...we got everything we wanted...and even ordered it in some days! It was always brought to us with a smile and there was always...too much to eat...though we sure tried! :) The neighborhood was so nice...very upscale and close to Metro. The laundry mat was just feet from the hotel...little bakeries..tiny groceries...wine shops..pastry shops...all just a hop from our hotel. We actually miss the place and are already planning our next trip this year! Sincerely, Julie Allen Key West, FL

We thoroughly enjoyed our stay at this hotel...your hotel is the foundation of a visit to a new city and determines in large measure whether or not your trip was successful...our trip to Paris was a great pleasure thanks in part to the Hotel Victor Hugo...we look forward to returning...