Flamingo Cancun Resort, Zona Hotelera

I loved the hotel , best location on the strip, you can stumble back from the best bars there. Made the mistake of going not inclusive. beach & pool were great. One thing I would have wanted, FOX cable news. I never realized how boring CNN, BBS, HLN news programing is. I realize there are folks who despise FOX, but I will never believe they themselves don't watch it to get SOME news, and actual exposes of polititians, we are paying, doing goofy things. They show people in the news on film in their own words giving awful speeches , two czars had to quit, and ACORN was brought down. We NEVER see anything bad about the liberals mentioned on the drive-by media stations. Anyhow, the manager at flamingo told me he constantly gets complaints for not carrying FOX , and they are "working on it". Must have a lot of "rich right wing tea party nuts" staying there

Ok, let me start my review by saying that I have never been the type to take time to complain about anything. I"m usually in that camp that believes...." If you're spending enough time in your hotel room to care, you're not really enjoying your vacation. Well let me start by saying the room itself was more than ok for a stay in beautiful Cancun, but the aggravation experienced at this hotel was definately a mood killer. First of all, we arrived at noon. We stood in line to check in for what must have been a half an hour. Then, we were brushed off until 3:00 O'Clock because the staff was too small to get all the rooms clean !!!! So we wandered the area for the whole time waiting for our room to be ready. Finally at three with our rooms STILL not ready, we were forced to comprimise and settle for another room. Then we were given wrist bands that we were told we had to wear at all times. By this time we were so tired from the flight and the walking that all we wanted to do was shower and lay by the pool or beach. We made our way to our rooms and lo and behold, the shower wasn't working. We were so tired and frustrated that we were willing to even settle for a bath. Nope, the plug for the bath wasn't working either !!!! After about half an hour a plumber was sent up to replace some parts and we had our showers. For the rest of our stay, other than REALLY loud slamming doors, our stay was nice. Skipping the little incidentals we will go right to check out. Now remember we were told that we had to wear those little plastic bracelets the entire time we were there, but noone told us we'd be held hostage if we didn't turn them in at checkout !!!!!! We had no choice but to surrender five bucks a piece to an unsympathetic person at the front desk for two discarded pieces of plastic !!!!!!!!

We booked this trip as a family reunion. There were 28 people in our group with the all-inclusive package. I know that things go wrong but I rate places by how they address the problem. The staff at Flamingo seldom addressed our problems to our satisfaction. If something could go wrong it did for someone in our group. It took over an hour to get ice for the beach, they supply 2 bottles of water a day and you cannot get more unless you buy some, we had broken refridgerators and televisions that they never fixed, they ran out out of beach towels at 10AM one day and you cannot use the towels from your room. As for the all-inclusive, the food is awful. It is served buffet style and they typically ran out after about an hour and will not bring more out until you complain at the front desk. They had a new years eve part but that was not part of the all inclusive. If it was not for my family being there the week would have been a complete disaster.

very clean hotel and great food but too many teenagers running wild

I think the the service was really good. But the bathrooms were not very clean

The valet parking ,didnt speak english.The bellboys ,no help with lugage but the worst part, The restaurant and the pool bar.The drinks tasted nasty.Customers in lobby at nigth coulndt stay in the lobby cause the ligths went down early.Small parking lot.The service in general was like 1 in a 10.

this hotel is a piece of garbage,the air conditioner not work,tv,so hot this place inside the room the service is bad .careful whith the travel packs is nothing for you money

We arrived at the hotel and were told that the a/c was broken and they didn't have a room for us, but that they would send us to a different hotel for the night, and then check us in the next day. We were not happy with this because of tours we had booked for the next morning early, and we had no idea what to do with our luggage. Finally we agreed to allow them to store our luggage for us, which meant we had to be up even earlier to repack, get a taxi and then go back to the Flamingo. That night, we called and complained to Expedia.com which is who we booked the room through, and they called the hotel repeatedly on our behalf in reference to our room and luggage arrangements. When we returned to the hotel after our tours, we found that they had given us the best room in the house, a suite with a full kitchen and two balconies. We were very pleased, needless to say! The beach is beautiful, the staff friendly and helpful, my only real complaint is that the massage area overlooks the pool and was noisy because they were having stick horse races. We only ate at the hotel once, (not great), and I highly recommend the other restaurants across the street and the mall across the street for shopping. We had a great time all in all.

Everything was great, The service the, location, the food, all just great. I can't wait to go back. Hint go with the local flavors on food you won't regret it.

Place for locals and smokers. Clean rooms but photos are NOT accurate. Beds are hard as rocks and sheats are terrible. No BEACH! Plastic cheap chairs. Towels in bathroom are really old.