Presidente InterContinental Cozumel Resort and Spa, Adolfo Lopez Mateos

Outstanding experience. The service was great - friendly, sincere and attentive. We inspected several rooms before we finally chose our room for the stay and opted for the Beach Front rooms which are fully refurbished and have indoor and outdoor showers, bathtubs, terraces, etc. I would recommend these rooms or the Ocean Suites in the upper floors of the tower. Food was good throughout the restaurants and bars - really loved the beach and pool service. The spa was great and while we did not use the tennis courts or gym, they looked great. Truly recommendable experience! Nothing like this in Cozumel, and it is better than the crowds at Playa.

Of all the categories included here, service is the one at which El Presidente truly shines. We just returned from a week there, and loved our stay. I most will certainly return in the future. The food is fantastic, the rooms clean and beautiful and the beds very comfortable, but it was the smiles, ready assistance and cheerful greetings of the staff that make this place special. A couple of disappointments, the snorkeling just outside the door is not what it was in the pre-Wilma days. For every 1 fish now, there were 100 then. Also, the sand on the north end is still pretty thin, needs a few hundred more trucksful hauled in. We had our three teen-age girls with us. Once the sun went down, there was not anything for them to do. It was carnival and we went to town for all the parades, but they did utter that phrase that strikes fear in every parent's heart, "Mom. I'm bored." Good internet access for them. The long and short of that is, while I will be back, they won't! Location is great; outside of town, but close enough for a cheap taxi ride and off the beaten track so it feels secluded. One of our favorite things to do in the morning is sit on our balcony and watch all the boats leave the arena. The beauty and upkeep of the resort is also remarkable. We're planning to return in July! Without the children!

We were staying at the hotel during hurricane Emily. I have never been treated with such kindness and concern for our family before. It was like we were family. This hotel is very prepared for disasters, with an amazing shelter and plan. They not only took exceptional care of myself, my husband and my three young children but they also took in their employees families. They gave us a place to sleep, movies, round the clock Hot food and beverages. They answered our questions, kept us updated on the hurricanes movement and organized everything. We had good bathroom facilities, which I hear the rest of the island had to go to a town shelter with one bathroom that broke shortly after the doors shut. We were taken to rooms shortly after the hurricane and made comfortable. I can not in words express to anyone how well we were treated. El presidente is beyond 5 star! They are the safety and comfort of home itself! Rhonda Cockrell- yearly parton of el presidente

If you don't want to eat at this resort and plan on doing nothing(no activities) other than relax/scuba dive this is a wonderful place. If you do want to eat here be forewarned. The prices are absolutely ridiculous, especially when compared to options 10 minutes away(plan to spend $20 round trip by taxi. Taxis are very accessible). As an example, they had the nerve to charge $87 per person for their Christmas Eve meal. It was not even average food. The entertainment was below high school fare. Also, the food selections, in general, are narrow, the eating is outside, except for dinner, and the service is not that exceptional. We stayed from 12/24/2006 through 12/30/2006. For as busy a time of year that is, this resort was very quiet. There were plenty of available pool and beach chaises and tables. There was also a lot of shade available with numerous small palapas. Of course, there is always lots of sun available. The service poolside was very good and beachfront was non-existant. The pool itself was warmer than bathwater and not the least bit refreshing, but it was plenty spacious since most people avoided the hot water. There were no activities poolside. Scuba-Du is right on the grounds just a few feet from the pool area(extremely convenient.) They are a very decent scuba trip operator. The rooms were very spacious and cleaned well, but they did have a problem with lizards that are everywhere, including the rooms. They are harmless, but my wife was not happy with Bill(I named him) hanging around the ceiling. The kids had their own pet lizard in their room as well. Their were also plenty of mosquitos or some other biting insects in the rooms, but no more than anywhere else. The service was outstanding except for the restaurant. We are members of the vacation club already so pesky tour people did not bother us. Overall, the club is a good value especially when coupled with the priority club membership. We had ocean view second floor rooms in the 5000 wing. They had very nice balconies. Eat dinner in town. There are many exceptional restaurants with great food, bottled water as the house water and purified ice, and wonderful ambiance(favorites included Pancho's backyard, Casa Mission and the French Quarter). Guido's is overrated. Stop in town for some foodstuffs to use for breakfast and the disposable utensils and plates/bowls. Expect to pay $60(family of four) for a very mediocre lunch at the resort. We will go back! We will just be a bit more prepared with things to do between diving trips. The trips to town were not long and those mini-excursions were enjoyable! It would REALLY be nice if they would circulate cooler water into the pool though.

I liked the people and the staff...they were adorable...they were there to asnwer all your questions and treated you like royalty...I will definitely stay here again

We enjoyed ourselves, but you should try and plan more than a three day visit atleast. Don't rent a scooter unless you have a death with. Rent a jeep or use a taxi if your brave enough after your ride from the airport to your hotel and don't sit in the front seat of your taxi, you'll understand and feel sorry for the poor soul that does. In cozumel it's whoever honks first has the right away and they all think they did! If your careful what you drink and only drink bottle water not tap! You can buy bottle drinks in town at the local drug store. You don't want to have to spend your whole time with tourism disease as the locals call it. You can avoid this if you avoid drinking the water.

this is one of the most beautiful places in the world second to none, friendly people friendly staff, rooms are just out standing. the price is great for the service you get it's quiet yet fast moving. every thing in one place, i will return here because i love it, if your looking for a great family vacation a weekend away or a romatic weekend come here,

loved the room...ground level...had iguana visits quite often..open bar 100 ft from room...great food a little far from town but ok anyway was kid frienly with a playstation area and "kid-camp" just a cool laid-back time

We were in Cozumel for a marathon and were lodged at the Intercontinental by our team. Wow! Lucky us! Private balcony overlooking the ocean. Large airy room. The private dock and restaurants were a big plus. The location is a little out of town, but with cabs being so inexpensive, it wasn't that big of a deal especially in excange for the exclusiveness and privacy of the grounds. I highly recommend this hotel to any traveler visiting Cozumel!

Ill start with the negative. I found that it is impossible to get a hot meal around the island. Everything, every is served tepid. Other than that...El Presidente is the absolute best resort on the island. There is really no reason to leave. They have a great swim up bar, parasailing, sea do rentals, scuba trips that load on the dock at the resort. They have beautiful sunset views on the beach. The lizards are pretty cool too. Those gray big iguana lizards have found a few lounging spots around the resort. The rooms are in good shape for Mexico standards. The service is pretty top notch there too. If you are going for the first time, you should make sure you are dive certified. Cozumel below the water is what Hawaii is above the water (BREATHTAKING BEAUTY). Enjoy yourselfs, this is money well spent.