don't recommend
I decided to visit Canada with my parents and my girlfriend. We booked two non-smoking rooms in the Days Inn ( adress) in Vancouver, BC, Canada. When we checked in , we discovered the rooms stunk like cigarette smoke! We were very surprised because we had selected non-smoking on web site we used for our reservation.
We walked back to the reception desk and explained the situation to the person on shift. The gentlemen, named Ron, explained that there was nothing he could do. Apparently to him, no apology was necessary. He let us know that they were completely booked and that he really was not able to be of any further assistance. His attitude and rudeness were shocking. We requested to talk to the manager so he called him and spoke with him on the phone. After he hung up, he said that there was nothing left to be done, that we were free to check out and that we would not be charged. I asked him about this TWICE to confirm his statement. So, in light of not wanting to spend the night in an unpleasantly smelling room- we left, however, the real motivation for us to leave was mainly because of the way this man had the audacity to speak to us- his customers
After returning to Portland , my girlfriend realized that there was a charge on her credit card for one night in both rooms. She called the hotel and the staff told her that Ron had made a note in the computer that we were informed that we were going to be charged for the night. We tried to talk to the manager again, but he told us that we didnt have any proof of what we were previously told. He said, and I quote, I am not going to let you not pay for these rooms. He said that there is a late cancellation fee that we were required to pay. I agreed that I was aware of this fee but that the issue had to do with Ron lying to us, then going out of his way to make a note in the computer that he had told us otherwise.
I made a claim with the Days Inn customer service a few days ago. I called back today for a follow up. The manager of this hotel told them that we selected smoking rooms because they were cheaper. That was another lie. I am so frustrated and shocked by this behavior that I am going to put our experience on every possible search engine. If you do decide stay at this unprofessional establishment, take a recorder with you, just in case they are as dishonest with you as they were with us.