Terrible Service
By A Yahoo! Contributor, 1/18/06
We were there for a long weekend. In the morning, there was no power, No Electricity in the room! I called the front desk, no one was answering the phone. I tried numerous times, and finally got through to their reservation center. They said they were going to check what was going on with the hotel, and they couldn't tell either. Finally, when I had gotten through to the operator, he said, they were doing a routine power surge. He said we should have been notified. We definately were not notified and did not know what was going on. When I asked to speak to the manager, he merely said, "everyone should have been notified, I don't know why you guys weren't". That is just not satisfactory! So basically, we were stuck in the room for a few hours in the dark. When power came back on, we quickly got in the elevator with our luggage to get out of the hotel. And we were stuck in the elevator! Finally, we had to take the elevator up to the 7th floor to be released out. And we carried our luggage down to the Lobby. The hotel did not offer to help.