Quality Inn And Suites, Ashland

This hotel needs serious updating and cleaning. While you are at it get new management and staff. Rude is the only way to describe.

This hotel advertises that they are "pet friendly," but they were anything but. I have an older dog who is very mellow and loves people. I thought she should be fine at the hotel, as long as no one opens the room's door because I didn't want her escaping to the highway. I kept the "Do Not Disturb" sign on the door. When I left the hotel to go to a nearby attraction, the hotel called me within an hour of my departure saying that my dog was running around the hotel, and that she "left herself out of the room." My dog has not been trained to open door knobs and pull open doors - housekeeping staff let her out. The hotel told me that it took 5 people to corral her back into my room. When I returned to the hotel, I found that my dog tore a piece of carpet by the door. She has NEVER been destructive any my home or anywhere else. The only explanation is that they terrorized my dog so much that she was traumatized. Two days later my credit card was charged $600. The hotel insisted that I replace the entire room's carpet because they no longer had samples of the "old carpet." They charged this without my authorization. The Better Business Bureau contacted them, to whom the hotel responded that I signed the check-in agreement that stated that I would be financially responsible for all damages caused by my pet. Do not take your pet to this hotel - they will terrorize your pet, and find excuses to charge you so that the rooms can be renovated at your expense and not theirs.

Worst hotel stay ever!!!! The rooms are old and filthy and falling apart. The toilet had urine all over the seat and there was coffee left in the coffee pot from the previous guest.The bed was so uncomfortable that I didn't get much sleep. Staff doesn't answer the telephone and when you want to check in or out you have to stand at the desk forever waiting for some assistance. They have high speed internet but dont for get your cat5 cable cause they ask for a $100 deposit!!! I paid less for the room. If your a choice privileges member with choice hotels your entiled to a 2pm check out upon request well not here! I called the desk and asked for a 2pm check out and I was told NO!!! I would of rather slept in the car than in this dump.

Liked the outside/inside access. Place was clean, but somewhat worn. King bed was firm and comfortable. Service was good, people friendly. We had difficulty getting inteernet access to work. People were helpful, but still unable to connect. One reason we chose this place was it advertised wireless internet.