Much better hotels in the area
By A Yahoo! Contributor, 2/23/10
This hotel was a total disappointment, there are much better hotels in this area. The manager Matt seems to not be very unattentive to his job as manager and since my previous stay last May things under his rein have really fallen off.
Sam at the front desk was not at all customer service oriented and just down right rude.
The room had a strange smell, and when I requested another room, I was given the run around for almost 30 minutes until I requested a refund. The 2nd room was no better, not at all the norm as far as clean, lots of debris around the walls and floor as well as underneath the bed skirt.
The following morning we approached Matt (the Manager???) to advise him of our complaint. His only reply was "yeah, sorry"
Unbelievable, this is my experience at the Best Western Irving. I rarely complain, but no one should need to waste their money when other accomodations are very close by