Heritage Inn, Borger, TX

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3 reviews for Heritage Inn, Borger

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Want Fax Before I Can Get Reservation.

By Filosa, 12/02/08

I was very put out because I wanted to reserve a room for my son, for a week, and they desk clerk would not even talk to me if I would not fax my ID and credit card picture to the motel. NOT!!!!! I instead ended up sending the price of the room to my son Western Union (who did not want a fax of my information). They are crazy if they think I am sending that much info in a fax.

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1 of 1 Yahoo! Users found this review helpful

Poor Management

By Karen, 06/27/06

My family had to be in Borger for 3 days to tend to funeral arrangements. We had booked 3 rooms for 3 days. When my in-laws got there first and tried to check in there were no reservations for any of us. They had computer failure and lost them all. My in-laws switched us all to another hotel cause this one was falling apart and disgusting (towels were black with stains, sheets unsanitary, molded ceilings, etc). I called to make sure that my reservation was cancelled and that it would not re-appear when there computers were fixed and be charged for a no-show for the room since my in-laws had moved us all to another hotel. They assured me they had my information and would not charge me. 2 weeks later I found that they did actually charge me. I called and they said they remembered the computer failure and would credit me. 7 phone calls and a month later, manager will not return my call and no credit has been given to my credit card. I will make sure NOBODY I know stays there EVER AGAIN. Each one of us were charged for a no-show.

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4 of 4 Yahoo! Users found this review helpful

never will go back

By A Yahoo! Contributor, 02/13/06

I was planning to stay at this hotel for 2 months.For the last 6 years I have been working on the road and never had problems at any hotel til now. The only thing I asked is not to be bother with maid service I sleep durning the day and work at night. I came to my room to find the door wide opened and no one in my room anyone could have came into my room and stole my stuff including my laptop.Not even after I went to the front desk to complain they said it won't happen again. Two days later I came back to my room to find a maid and her boyfriend (who does not work for the hotel) in my room. I told them to leave the next thing I know I have the manager/owner yelling at me if I have a problem with his staff to come to him. He inform me that he could evict me when he felt like it.I informed him that I requested that no one is to be in my room,he never said he was sorry or try to make it right after he found out that I made that request. So I would not recommend anyone to stay at this hotel. They lost alot of money because I had 8 more guys coming to rent rooms.Found better service in Pampa,TX 30 minutes from Borger

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8 of 8 Yahoo! Users found this review helpful

90 Rooms / 2 Floors	Built in 1983	Babysitting or Child Care
Laundry/ Dry Cleaning Service	Multi-lingual Staff	Pets Allowed
Smoke Alarm in Rooms	Meeting Facilities	Complementary Coffee
Room Service	Game Room	Pool (Outdoor)

Heritage Inn, Borger

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