just awful
By A Yahoo! Contributor, 6/25/07
This was our second and last experaince at this hotel EVER! We reserved rm 1304 in march, arrived in June. when we got to our room we we were given a key that did not work. So, we had to drag my 3 yr old and all luggage back down to the desk to be given another key to a different rm that we did not reserve. The rm was disgusting!!!! So we had to go back down to the desk with my 3 yr old and luggage to be given the same rm 1304 again but told too wait for the maintenance man at the door, which took about 15 min. Finally getting into the rm we were told by maintenance that the lock on the door was broken to make sure we wiggle it whenever we leave! After getting in the room, the towels and washclothes were dirty and black, the floor was black and slimy, and the shower curtain was full of black mold. The manager was notified and stated she would send someone up to clean......it was the next morning!!! The whole week we stayed at this hotel, no maid service ever came in to clean the room, and we had to ask for more towels and washclothes. Also, the pools outside were like ice, couldnt even get in them, and the hot tubs were sooooooooo hot we stuck our feet in and got burnt. The other spa was full of little black bugs that were everywhere inside and out, and no nets to clean anywhere. All the managers could say was that they were having trouble keeping people to work but they just had a big turnover and are turning they place around and trying to clean up!!! We actually walked obver to the hotel " The Grand Atlantic" next door and its only 100.00 more, with excellent staff, clean hotel, and the rooms are huge lpoking more like appts, with pools and spas u can actually use.......this is where we will be next year!!!!!!! My advice to neone wanting to stay here : STAY AWAY, WAIST OF MONEY!!!! Oh, and im still trying to get my securtiy deposit back, we left on the 18th of June and its now the 25th......and ive been on the phone for 1hr now waiting for the manager...........