Stay away from this hotel!!!!
By A Yahoo! Contributor, 3/22/07
WARNING - DON'T STAY AT THIS HOTEL!!!! I had reservations (secured with a credit card and a late arrival guarantee), but upon arrival was told that the hotel was overbooked by three rooms and no rooms were available. I had just flown in to Pittsburgh airport and had called for the complementary shuttle - you would have expected that they would inform me of the problem then... but no. Rather, after waiting 20 minutes for the shuttle which was supposed to have arrived within 15 min, I called back and was told that it would arrive within 10 minutes.... So, all in all, I waited 30 minutes for the shuttle and upon arrival wsa informed that they had just assigned the last room. When asked how this could possibly be when the only person at reception (Olivia) and I had spoken TWICE - and clearly she knew I was on my way... All I got was the "doe in the headlights" look and "I don't know."