DoubleTree by Hilton Portland, Portland

Excellent service from the staff!... From the front desk to the on-site restaurant. Now, the breakfast is a bit challenging with regard to the cook. I ordered eggs Benedict and the egs were hard-cooked. I had them redone and they were spot-on-perfect!----but the potatoes were now warming to cold.... Oh well.

Great location. Very clean and comfortable room. Loved the bed and the walk in shower.

The actual stay at the hotel was fine, however an error was made and they billed the wrong Visa check card for the second night. Instead of admitting their error, they made excuses, changed their story and put my checking account into a negative balance for days. Once they realized they billed the wrong card, they neede to cancel the transaction, but instead, they gave me a refund that will take 3-5 business days to process leaving me with no money.They were extremely defensive and kept interrupting me. Very poor customer service. I had to file a complaint against them with the Hilton corporation and the situation has still not been resolved. What really gets me is that when the problem first arose, they discharged the pending transactions on my card, but did not tell me that the atual charge would still go through. If that transaction had been cancelled, the problem would have never escalated into the huge hassle for me it has. After all of this, management has the audacity to have one of their people call me and tell me that they did nothing wrong and I would not be receiving any compensation. That is just not right! I am amazed that the general staff can have such good customer service skills when their management has such poor ones. I hate to give it such a poor rating, considering how nice most of the staff were, but because of accounting and management, it ruined my whole experience. Also, I think people need to know how you are treated when something goes wrong.

While the staff was friendly, they were less than helpful. And our bathroom was NOT clean, there was what appeared to be vomit all over the outside of the toilet bowl. I usually carry my own lysol wipes to hotels just for this reason. I went down to the desk to complain and to ask for extra sheets,( I am still waiting for those sheets by the way), not much was done. Noone showed up to clean the bathroom, I cleaned it myself. The room was alot smaller than expected and the walls are paper thin! I could hear people laughing and partying until around 4:30 AM when I finally marched over there in my nightgown to ask them to pipe down. So there was not alot of sleeping going on on either side of the wall. Needless to say I and my two kids were tired and pissy all the next day. Thanks alot people. However, I was delighted by the restaurant I found not far away called ' Old Wives Tale', they actually had gluten free items and dairy free items on thier menu and the food is excellent. We went to the Farmers market and found some really cool items there. The Lloyd shopping center is right across the street, but it really isn't that impressive either. Over all I would not stay there again.

The Doubletree Portland - Lloyd Center is one of the best hotels I have stayed at for business travel. The hotel is located very close to the Portland/Oregon Convention Center - it is about a 10-minute walk, or a 2 or 3 minute ride on the free Max-Train which stops across the street. Also, the Lloyd Center (a very large mall) is directly across the street as well, and there are many restaurants in the area. The hotel rooms are large and comfortable, and the hotel contains multiple restaurants and other amenities. The service was well above average - I'd say even exceptional compared to what I have received at many other hotels on my travels. The staff was happy to give directions and help us with special arrangements for checking out and getting to the airport. The only negative points would be very minor compared to the overall excellent experience we had. I would definitely stay at this hotel again the next time I am in Portland.

This hotel is fantastic. They have it down when it comes to sustainability and hospitality. Great location. They are 1/2 way done with remodeling - which will make this the nicest hotel in Portland- Plus the rooms are HUGE! Friendly staff and environmentally friendly - who could ask for more.

I expected more from a DoubleTree hotel. Reservations were made with priceline, and check-in was a breeze. I took my complimentary oatmeal/chocochip cookie and was on my way. Once i got to the ninth floor, i saw the hallway still littered with trays from breakfast roomservice. Even at 11PM the leftover roomservice food is still on the floor. This has to be violating some sort of city health code. The room looks clean, but lacks a fridge and microwave. The free wi-fi is spotty and mollases slow, so paying 10 dollars to use the land line ethernet is a must. Parking is plentiful, the rooms look and feel clean and are very spacious. Pros: good for the buck if you get a deal on priceline, spacious room, good parking. Cons: hallway littered with food, no wi-fi, no fridge, strangely behaving elevator, luggage carrier barely works

Loved the hotel. The beds were excellent. We were very surprised that we had to pay to park at the hotel,but other then that excellent.

I had a terrible experience at this hotel. Once checked in, we went up to our room to relax after a day of sightseeing and travel only to be barged in on by the maid. Okay fine, we could let that go, mistakes happen. We went to the Cantina (which was not all it was cracked up to be. They stop serving food quite early) and the staff was incredibly rude. We were never asked what we wanted and after waiting at the table for 10 minutes while the staff stared at us, not knowing that part of being a server is serving your customers, we approached the bar and asked for our drinks. The bartender had a very rude tone to her and after making our drinks with a frown on her face (as if we were and inconvenience to her), we sat down and drank our very weak and overly priced drinks. The tab was handed to us and we were given the option of charging it to our room which we took advantage of. We went out for an evening show and returned to find a message from the front desk asking when we were going to pay our cantina bill ($25). We told them when we check out. Woke up the next morning to another maid barging in at 7 am, do they not get the concept that a guest is sleeping and maybe you should knock on the door before you barge in? Or maybe check the hotel records to see if anyone is staying in that room? 5 minutes after that we awoke to another phone call asking when we were going to pay our cantina bill, and again told them we would pay them at checkout. Afterall, isn't that the point of charging something to a room? We went to eat the buffet breakfast and were seated after a short wait. However, once we got up to get our food, they sat other people at our table. We politely asked why they gave our table away only to be treated with disrespect again. We went back into our room after a terrible dining experience only to get 2 more calls back to back asking about our cantina bill again. By this point we packed up our bags, paid the measley $25 bill and got the heck out of there! The manager was lacking customer service, at a loss to provide adequate services for his unprofessional crew. Definitely unaccomidating and never again will we stay here! TWO THUMBS DOWN!

We have stayed at this hotel twice and even though they have their own parking garage they still charge their guests $18 a NIGHT for parking. It is outragoues after paying the lodging. Both times we stayed our rooms were at the very end of a long hallway! We won't stay again because of the tacked on parking charge, no matter how nice or convenient it is to the city!