VERY DISAPPOINTED - can't believe all the great reviews?!?
By A Yahoo! Contributor, 7/18/07
Okay, I can't believe I'm reading all these rave reviews about this hotel! We must have just really gotten a room in an old building or something. Room #1222, a bilevel Penthouse Suite, which was indeed spacious, but falling apart. What made me REAL nervous, was that we had to sign a $500 permission slip so to speak, giving them permission to charge my card up to $500 if they found any damage to the room once we left. We checked in, and I was shocked at how poorly the room had been maintained. The headboard on the Murphy bed was literally hanging by one hinge, so when the kids laid on the bed, it fell forward and whacked them on the head. We had to call the front desk and have the maintenance man just come take it off, so that we wouldn't get blamed for it. There was a large area of white paint on the carpet upstairs that no one had bothered to remove - broken tile, missing grout and no vent cover in the upstairs bath, not to mention the knobs were reversed, so my hubby scalded his hands when he washed them. Appliances were VERY old, and barely working, especially the stove. The blanket left in the closet as a spare, had several holes in it that appeared to have been cut with a knife, so I had to return that to the desk as well, for fear I'd pay for it. The pillowcase on the spare pillow was filthy dirty - no telling how long it had been up in the closet - looked slept on. Green slime left behind on one wall from a child, trim missing here and there in the room, and heavy dirt/dust areas on the vaulted ceiling, where it had collected on the stucco. Smoke damage above kitchen stove, big dent in frig, dishwasher barely working and dirty - had 6 inches of soured water left in the bottom, so it smelled bad - had to run a cycle just so it would drain out. I could go on and on, but those were the main issues we found. Pool was "ok" and appeared to be maintained - room was spacious. Only one person at front desk, and she had no business being left alone, as she had no idea how to help us when we needed her the few times we did. We finally realized it was of no use asking her anything. Very frustrating, especially when you have a problem and no one there capable of handling it. Still nervous that I might end up somehow paying for a poorly maintained room. Not sure the housekeepers cared much for their job either. POOR POOR property, would only stay again if we just HAD NO OTHER CHOICE. It takes ALOT to get me to complain - I'm generally more tolerant than most, but this place took the cake!! Decent price for a roomy suite, had it of been clean and in good repair, but it simply wasn't.