Ramada Inn Plaza Wickliffe, Wickliffe

I stayed here for an social event.....im sure this event gave them more business then they expected.....i was place in room 250 went in the room and first thing was a terrible smell.....the comforters were dirty...when u turned the light on in the bathroom it was REAL LOUD......I then went to the front dest and they switch me to another dirty stinky room....the plumbing was awefull....that I had to brush my teeth in the shower due to the sink was stop up.....I went to the front desk and asked for a comment card....she (receptionist) said they don't have those and she could not give me a name to report this too....I hope that this does get adressed to your place of business......and would greatlly appreciate it if I can get a response back from someone who does really care.

This staff, from the GM to the manager are the worst. I tried to get information from them once they promised to block rooms for our wedding and it was like pulling teeth. For 3 months I tried working with these people and got nothing but the run around. Shame on them for calling them selves hospitality managers. This place is a joke. what a waste of time. Please save yourself the trouble and avoid this hotel.

I stayed here 3 or 4 times when it was a Holiday Inn and had a totally different experience. The staff who used to be friendly and helpful were gone. This current staff couldn't care less about guests and act as though they have better things to be doing than helping with anything. Soda machines on floor 2, 3, 4, & 5 were all "sold out." The hotel restaurant put me on hold for 10 minutes, I hung up and called back and got put on hold again for nearly another 10. When I finally went to get my food after the "half hour" they stated it would be for a club sandwich and fries, the fries were cold and the sandwich tasted a week old. On the bright side I saw why they had to put me on hold when I got there. There were 4 people in the bar and two of them were bartenders so they were severely understaffed and obviously very busy in the midst of what appeared to be very enthralling conversation. Not learning my lesson I ate there the following day and ended up with food poisoning (no I'm not joking). More than one floor (I noticed while hunting for a working soda machine) at the same time were full of noxious paint fumes from remodeling. I understand remodeling must be done but not in the whole building all at once. It was bad enough that if I smoked I would have been afraid to for fear of explosion. I think there was a huge difference from when it was previously a Holiday Inn to what it is now and next trip I take to Cleveland i'll be looking for a new place to stay.

Service; there was none. Rooms; smelled like smoke and you could hear the neighbors. Walls are very thin. Very disappointed with all aspect of my stay. In fact, I now stay away from all Holiday Inns. That is too bad.