Crowne Plaza Hickory, Hickory

We arrived without a reservation. Our front desk person seemed friendly enough and she told us we would get an upgraded room. The room was located across the hall from the banquet facility. There were 3 outside doors that were equipped with key activated security locks but none of these doors were locked : they remained open to anyone from the outside all night. Upon our return home we contacted the hotel with this concern, received one email reply and the issue has since died. I would never stay at another Crowne Plaza ever again.

The staff was friendly and the pool was nice. But, those are the only good points. We reserved the room through Priceline a few months in advance. When we arrived, we were put in the building farthest back on the property and on the top floor. The room was small and the bed was very lumpy and uncomfortable. The cleaning staff left their cleaning cart and vacuum cleaner in the hallway the entire five days we were there. The sign on the wall at the vending area said there was an ice machine, but we found none there. It was on the first floor. The vent fan in the bathroom was inoperable and the door on the TV cabinet kept closing while viewing the television. When the maintenance person came, he said there was no vent fan, but I knew better...I am a maintenance technician by trade. And, he said he would return the following morning to repair the TV cabinet door, but he never returned. There was no refrigerator in the room as advertised. For the price that was charged, one would expect much better service, amenities and quarters. We will NEVER use this hotel chain again. A lesser chain would have served us better. This was our first and last experience with this hotel chain. Shame on you Crowne Plaza.

My family and I had stayed at this hotel last year when it was a Holiday Inn Select and it was somewhat dated. When we came back this year the hotel has been fully renovated and converted to a Crowne Plaza. The staff and the rooms are wonderful. My children loved the indoor pool.