Bait and Switch! I Won't Be Back!
By A Yahoo! Contributor, 1/29/09
Stayed there once before and it was a full service hotel. I pre-purchased several nights this trip only to learn after arriving that the hotel no longer offers such basic services as room service (except at night) and the restaurant is rarely open. You can't even get a cup of coffee sent to your room in the morning, yet they charge the same as a full-service Midtown hotel!
When I complained, the general manager never returned my call. When I called again, the manager on duty told me with great sarcasm that "life is full of disappointments."
There are many, many options for better NY hotels at this price range. I will not be back.