Loews Regency Hotel, New York

Bathroom was in bad shape with peeling paint, and rotting wood. Paint on the wood of bedside table was peeling as well. The bed cover looked pretty ratty. However, the room was pretty large by NYC standards. Chicken noodle soup from room service arrived with no noodles. All this was nothing compared to the bad attitude of the front desk staff. We had to wait for over 10 minutes at reception before my presence was even acknowledged - there was plenty of staff around at 9:30 pm to at least say "hello - we'll be right with you." I had booked a Premium king but was put in a lower category room without an explanation. Only later when I called and asked what type of room i was in (deluxe) they admitted it was not what had been booked. There were no premium kings available, so they adjusted the rate. However, I don't think it would have happened if I had not checked - they would have just stuck me in a cheaper room and charged a higher rate. Upon checkout, I called down for help with bags. 10 minutes later, I called again and was told someone was on his way up. 10 minutes later I went down to check out, and found the bellman lounging against the reception desk. I asked again at which point he went up and brought down my bags. All in all, I felt like this place was run by people who don't care about their guests and would rip them off without hesitation. The overall experience was just plain seedy.