Super 8 Carlsbad, Carlsbad

They are unwilling to work with their customers. "The customer is always right" does not ring true with them. I needed to cancel my reservation because of a terrible snow storm. I was going to have to drive right through it. I wanted to book for another night. They wanted to charge me for the night I couldn't stay rather than working with me and changing the reservation. I talked to corporate and they were willing to cancel and not charge me for the night I couldn't make it, but this Super 8 refused to work with me. The guy working the front desk was rude and unhelpful. Despite all the snow storm warnings, he would not consider waiving the fee. I had to pay $90 for a room I didn't stay in. Any other hotels I have stayed at have been very helpful in situations like this. I would not suggest staying here. The workers seem unprofessional and do not look out for what is best for the customer.

Pool was closed, although it was 90 degrees. staff was rude. Could not get anyone to answer phone with questions, so had to go to lobby. Room was in need of repair. Door in back did not work, and was not secure. People were loitering in the parking lot out back, for a long time, and were rather noisy. Was not really close to any restraunts. Although price seemed reasonable on line, it seemed too much to pay after arrival. 3 out of 4 lights in the room were broken. Bathroom was amazingly tiny.

This hotel was clean and quiet. A great place to stay if going to the Caverns. The staff was very friendly!

My family and I stayed here in June of 07. We tried to stay at the Best Western, but it was booked. We looked around and thought that it looked fairly new (from the outside). We went in and the service behind the counter was nice so we booked a room for two nights. This was a mistake. When we got into the hallway, the smell was awful. Bad enough that we held our breath until we were in the room. The room was small and the towels were stained. The pool was freezing cold and the hottub was luke warm. Breakfast was a joke. We had to eat at McDonalds both mornings. We would definately not stay here again.

I had booked two rooms for June 14 & 15. The check in was very easy. That is where it all ends. My daughter and her husband had one room and my granddaughter had the other room. We had drove in from Amarillo,texas and was a little tired. So we all thought it would be a good idea to lay down and rest. When son-in-law pulled back the sheets there was blood on the sheet and the pillow. The room didn't look like it had been swept because there was stuff all over the floor some that was wet and googy. So in my room the T.V. we could only get 5 station no fridge or now micro. Beside the night stand looked like there was something spilled on the carpet. The girl at the desk said she was new she was going to give my daughter a new room but we were going to be stuck with our room. So we check out.

We stayed at the Super 8 Motel in Carlsbad, NM June 10-12, 2005 and will definitely choose another hotel the next time we are in Carlsbad. The hallways did not have air conditioning, the comforter and a towel had yellow stains, there were sticky stains on the bathroom wall, and a sticky glob (syrup?) on the dresser. The television was small with a very limited cable channel selection. We were informed at check-in that there would be a continental breakfast served from 6:30-9:30am. However, the first morning, all the food was gone by 8:30am, the breakfast room was a mess, and the orange juice machine was leaking water all over the floor and forming a large puddle. We informed the front desk about the problem and had to go elsewhere for breakfast. The second morning, the breakfast was not ready until 7am as a line of hotel guests formed in the hallway. The hotel should advertise "first come, first served" if they will not keep the breakfast food stocked until 9:30am. The staff was not exactly rude, just inattentive. We did not visit the pool. Visit Carlsbad, but stay away from this hotel. There was no way that it was worth the $62/night (government rate).