Crowne Plaza Albuquerque, Albuquerque

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THIS IS THE LETTER I WROTE THE HOTEL CORPORATE OFFICE: I have a terminally ill sister and one of her last wishes was to have a nice meal - a nice steak. She was too weak to go to a restaurant, so I thought we'd spend the night in a nice hotel and get room service - that would be the next best thing. I requested a handicapped access room because she is in a wheel chair. She is dying of leukemia. I had her check in with her friend while I got a prescription filled for her. I'm sorry I did. The front desk person REFUSED TO GIVE US A HANDICAPPED ROOM. Did you not know that your doors are too heavy for a handicapped person to use? She was not strong enough to open the doors--that's why they have automatic door openers on your handicapped rooms. Later that day, she asked me for a can of Pepsi - that's all she wanted. I went to find vending machines. You no longer have any. I went to find he gift store - I followed the signs everywhere - leaving my sister alone in the room, which she wasn't supposed to be. There is no gift store. There is no fitness room. I went to the front desk and asked to speak to a manager. They refused to let me. I explained the situation - I needed a Pepsi and they had no vending machines or place to buy it - my sister was dying. He didn't care. I was crying - I felt like I was speaking to an unfeeling robot with no compassion or sense of humanity. The manager (not really a manager - lying about his position there) named Angel approached me and agreed to get me some Pepsi for the room. What he didn't tell me (and what I found out when I got my bill) is that he was charging me $80.00 to get two individual bottles of Pepsi. Later, we ordered room service. They forgot part of our meal and the steak was completely burned and cooked beyond well - when it was ordered to be medium well. The next day, I got the bill and saw the $80.00 "accommodation" charge and called the front desk. I spoke to a hateful woman named Kayla. She would not or could not explain what the charge was and, again, refused to allow me to speak to a manager. She kept telling me that it was a "charge for the room". But, I booked the room on Expedia and already paid for it. I ended up insisting that he allow me to speak to someone who could speak intelligently about the bill. Her response was, "If you're going to be rude, I don't have to talk to you." She then hung up on me. I called back and spoke to someone who was the manager, Kenny. Kenny told me that I was "being immature" about my sister's death. He said "it wasn't his problem" and "he didn't care". He refused to let me speak to another manager. He also denied that Kayla hung up on me. I called back and spoke to the unfeeling and uncaring Angel again. I told him what a Godless, evil group of people I think you all are. I think you are all sick and disgusting low lifes for treating me and my sister like this. He didn't care. He told me the REAL manager was coming in later and he'd have him call me. Two minutes later, he told me I wasn't allowed to speak to anyone but him and that the manager wasn't coming in that day, after all. THIS WAS AN ABSOLUTE LIE. Just then, my other sister arrived to see how we were doing. I told her what happened and she went downstairs to talk to them. The REAL manager was there and she was able to speak to him. The only reason the REAL manager even spoke to my other sister is because she happens to supervise the health inspectors in the city of Albuquerque and any business that sells food to the public in ABQ knows who she is. THE MANAGER DIDN'T CARE THAT HIS EMPLOYEES TREATED US POORLY AND WERE CRUEL TO US. HE ONLY CARED THAT HE MIGHT MAKE THE A BIG-WIG IN THE HEALTH DEPARTMENT ANGRY.

We stayed here during the week of balloon fiesta and really enjoyed it! The rooms have been nicely upgraded and were very clean. We had a great view of downtown and the west mesa from the 9th floor. We ate the best steaks ever in the restaraunt. Service was excellent and the staff were very helpful and polite. Hope to stay here again next year.

My boyfiend and I stayed there this past weekend.. The flat screen in our room did not work, we called for maintence which never came., The front desk clerk named "Kenny" was really rude and very unprfessional at his job, I think the hotel needs to improve on how the night shift treats the guests.

Recently I stayed at this hotel. After a 6 hour drive home I realized that I had left a pair of shoes I had purchased in Albuquerque on the bed. My thought was that I would never see the shoes again. To my surprise after leaving a message with housekeeping my phone call was returned. Not only did they have my shoes, I received them within a week.

I stayed at the Hilton Albuquerque for 5 days and checked out the reviews on the web prior to arrival. There were a number of negative reviews, so I was worried, but for no reason. The room was very nice, new flat screen TV, great service, room service and food was extraordinary. Frosting on the cake....free wireless extranet! I would stay again.

I had read some really bad reviews of this place, so I was a bit worried. I really do not see what the problem is. It is an older hotel with some character and the facilities show their age--small elevators, older furniture in room, some dated decor. But the service was great, the room was clean, the bed was comfortable, parking was no problem, easy freeway access, and they have a really nice steakhouse in the hotel. If you want a newer, more modern, cookie cutter style hotel try the Embassy Suites Albuquerque (also a Hilton property) which was also very nice.

I've stayed at 5 different Hilton hotels and this one is the worst. The staff was very friendly upon arrival, but from there it went down hill quickly. I walked through the doorway into my room and the glass doors of the closet fall and just miss me. They must be about 100lbs each, and they put a dent in the opposite wall, just missing my head. I called maintinence and they "fixed" the doors. Then I try the shower. The shower head was defective and sprayed water in all directions, the temp control on the shower was either scolding hot or cold. It was imposable to get right. The heat in the room was the same. Hot or cold nothing in the middle and noisey. The decor and furniture was older than me and in mediocre condition. I will never stay there again. Pick any other hotel, it can only be better than this place.

The room was clean and in good condition, but there weren't many extras (the coffee pot was kept in the bathroom, there was no sink outside the bathroom, etc) The room was average for a 3-star hotel, but the staff made it feel like a 5-star! The entire staff at this hotel is outstanding! From the time we checked in through the time we checked out, the staff went out of their way to make us feel welcome! We would certainly recommend this hotel to others.

The Hilton is a fine hotel that also attracts local people for music, dancing and socializing. It's a great place to mingle with regular working people and dance to musica caliente--great latin beats. Who knows what friends you might make while you are here? I go there to enjoy meeting classy but down-to-earth Hispanic people from all over the area, and sharing good talk and dancing. I compliment the Hilton for recognizing that latin music is the hottest thing going right now!