Hotel Somerset - Bridgewater, Somerset

The actual hotel wasn't that bad, but when the take your credit card info for incidentals, be careful. They will charge you for another night, for no reason. Later on, when you file charges with your credit card, they will claim that your refund was process, but in reality it wasn't. Do NOT stay here, unless you want to pay for extra nights, for no reason, and have your credit card info ripped off.

The hotel lobby is beautiful but the rooms are dated and not clean. We changed our room because the first room smelled moldy and not fresh. The second room did not have an odor but it was dusty and was in need of a good cleaning. The hotel staff was nice but they could not accomodate our needs. We just wanted a clean and good night sleep. It should not be a 3.5 star rated hotel.

rooms are very modern and clean, staff was very helpful. Very convenient for business travel with free in-room wireless. Good fitness room

I had read the reviews previously and discovered that It has only been a Crowne since October 07 (previously a Marriott). The 2 reviews were written well before that date? I tried it and discovered a wonderful property, free internet and food that was incredible! I felt at home, pampered and a "welcomed" guest! And it was all so sincere, whoevers running it understands hospitality is not rehearsed its inherent in the purpose. Thank you Crowne Plaza, I will be a loyal guest for business and pleasure. A.Jarvis

Going rate on several travel sites was just $65 a night and I got it for $49 on Hotwire. It was a terrific value even for twice the posted rates. I was on the 4th floor which was a designated "Quiet Zone". That meant that no big groups were staying on our floor, no housekeeping between something like 9pm and 9am and guests were requested to keep the volume down on the tv after 10pm. Included was a special relaxation kit that included an eye mask, ear plugs, lavender linen spray and a relaxation cd. Toiletries were also quite nice - herbal products that had pleasants scents. There was free internet which I wasn't expecting. Service was also great at the reception. The staff was friendly and helpful. The location was good too - just off 287. There was a restaurant that had daily happy hour specials and food (like pasta one night and shrimp another night). I would definitely stay there again if in the area.