DoubleTree Suites by Hilton Omaha, Omaha

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the worst hotel ever. the room next to us kept us up until 2 am. the balcony are connected on the outside so the could make as much noise right by our door. called front desk 5 times and only took 4 hours to be taken care of. The breakfast was a joke. It is not free had to get bed and breakfast with the room for 15 dollars more or pay 15 a person at the table in the morning. after waiting in line for 10 to 15 min, I got to enjoy some warm milk with cereal and some bacon soaked in grease. The only positive is they have a very nice bartender and great to talk to. I have stayed at nicer hotels for half of the money and great breakfast.

My family stayed for 3 days for a wedding and had a great time. This is the cleanest hotel room I've been in. we booked 5 rooms with no problems at all. I have stay here here 3 other times. The staff is wonderful , very acommodating and very prompt. This hotel is centrally located for us when we come to down. We had our boston terrier with us and there was absolutely no problem. We will always stay her when we come to town. You cant find a place with this size of rooms for the price. wonderful!!

This was a very well run class act by the hotel staff. Many of the "guests" were well difficult, a teens baseball team was staying there, well behaved, etc. Room Servive: about perfect, gave the 25% tip. Staff: outstanding: gave great recommendations about nearby places to eat! Seems all staff works hard and some who stay do not get how good this place is, and it is.

We were in town for a major event and most hotels were full. We were excited to book doubletree, even though the price was expensive(189.00 a night). What a disappointment! When we arrived to our room we were met with a half eaten pizza box from the previous guest, popcorn on the beds and the floor in the bedroom, a burned iron that stained my shirt and a springy mattress in the sofa. When we notified the front desk they apologized and moved us to another room and gave us breakfast coupons for one day( we were there for six days). The next room was another disappointment, while it was clean, their weren't any wash clothes in the room and the aircondintioning leaked so much that it soaked the carpet and left an odor in the room. When we spoke to the front desk, they apologized and moved us again to another room...In the third room, the shower did not drain..it was clogged and we found empty beer bottles under the bed. This time I spoke to the hotel manager, Ajai Kneip, and she said she would speak to her staff and left it at that. She half listened to my concerns and told me that I should have done more to help the situation. Wow! This was the worst hotel experience..I have had. The walls are thin, the noise is loud and the rooms are dirty and falling apart.

This used to be an Embassy Suites about 10 years ago, and then they downgraded to a Doubletree. We've had problems everytime we've stayed there (about three times a year). First of all, you don't get the warm chocolate chip cookies that have become a promotional staple for Doubletree (but that's minor complaint). The hotel is very noisy since everything is built around a central atrium that goes through every floor. In addition, there's a a 2-3 inch gap between the floor and the outside door, so the outside noises come in even more so. There have been parties in their convention/ball room during several of our stays. The hotel allows these parties to set up tables in the hallway outside the convention room and all of the noise filters upward (since there's no real hallways). So even if you're one the 6th floor, you can still hear the conversations from those parties. On two different stays, these parties were still loud going on past 10 p.m. We called several times to the front desk to ask them for help to quiet down the party (because we had babies trying to sleep), and they would not ask the party to quiet down. Instead, they just said that the party should be wrapping up soon. Also, forget any kind of service if you need extra towels or the crib you ordered. On different stays we had to call several times to housekeeping to get those items. Within the last year, they have taken out the central vanity that separated the living room from the bedroom, so there's one less place to get ready in the morning. Also, there's a too-wide-of-a-gap between the bathroom door and the floor, so if you're in the bedroom, you can hear everyone's buisiness, if you know what I mean. Lastly, it costs about $11 per person to eat their buffet breakfast (it's cheaper to go to the Denny's across the parking lot).   We always used to go to Doubletree because we wanted a suite. We had so many problems there, that we decided to try a different hotel in the same area that had suites. We tried Homewood Suites (on Hascall Street), which is up the road. It is way better - you still get a suite, plus it's about 10 bucks cheaper than Doubletree. It's much quieter and a hot breakfast is included in your room price.

I was initially disappointed with this hotel. I had made my reservations for two nights and recieved my confirmation number on the phone and via email. I told the person on the phone that I would have a late check in, but that I'd be there before midnight. My family and I arrived at 10:30pm after driving 3 hours to check in and we were told that they had overbooked and that the only thing they had available was a smoking room. My allergies kept me from taking the room. They did find a non-smoking room with a king bed for me at a Holiday Inn that was just down the street. I would have been better off sleeping in my car in hindsight. After checking in at the Holiday Inn, I called the Doubletree back to see if I could get a room for my second night in town. They promised that they'd have one available. Upon check-in the next day, they appologized for overbooking and gave me vouchers for free breakfast and an in house movie. They also took about $100 off of my bill. The room was nice and much quieter than the Holiday Inn were we had stayed the night before and the atrium was very pleasant. If and when I go back, I'd probably try to stay here first.

There was NOTHING to like about the Doubletree. The airconditioning hardly worked...set on the lowest possible setting our room only dropped to 75 and was incredibly humid and uncomfortable. We were not tol in advance that the breakfast was an additional charge on the weekend. Workers were banging on pipes repairing the roof outside our room at 7:30 a.m. on a Saturday morning. The floors and furniture were so dirty my nephews socks turned black when he crawled. The pool was so cloudy you couldn't see in the water and the fountain was broken. We will never go back. Stay away from the Doubletree and save your money.

UPSIDE: Rates were very reasonable for a suite. Down comforters and pillows are a nice touch. Concierge was extremely helpful. Detailed directions available for local attractions. DOWNSIDE: Renovation in progress. Dated furnishings. OVERALL: An excellent value for the price.

Easy to find. In addition the bed, down bedding and feather pillows were the best I've ever slept in at a hotel. Breakfast was excellent. Downside, the pool water was very murky and the furnishings in the room were very old. I was disappointed to learn that wireless internet is an extra charge. Not knowing that I attempted to connect and the attempt messed up the wireless card in my notebook so I was not able to connect to my home computer when we returned.