Very disappointing
We stayed here during a weekend wedding. Our service was horrible. First of all, the hotel blocked off parking because they overbooked the hotel, so we were essentially trapped inside the place all weekend. Thankfully, we were within walking distance to the wedding (the location is excellent, I do have to say). We missed out on the Plaza, shopping, everything else KC has to offer!
The place is pretty rundown for the price. The shower heads are at about five feet, so you get clean from your neck down. You can hear toilets flush from rooms upstairs. Hey, though, you get an iron and a hair dryer in the room . . . that's about the only perk.
They didn't clean our room. When we returned to our room after the wedding, we requested clean towels and washcloths, but we were ignored and had to "steal" them off the housekeeping cart the next morning.
Every little thing costs extra, which is a pain. Note that the pool is a lap pool, which really discouraged our young children as they couldn't swim. When I return to KC to visit my brother and his new wife, I would rather stay in a Holiday Inn Express or something along those lines. At least those places are clean and offer you a few extras.