Service GREATLY Improved!!!
By A Yahoo! Contributor, 1/12/10
I have stayed here several times for business and the rooms have always been clean, spacious, and comfortable. The location is perfect and the restaurants and bars in the hotel are great too. The only problem is the last few times I have been there, the staff has not been the most helpful. Slow at meeting your requests, not always friendly. Now, about 2 years later, I was headed back to KC and I booked a room at the Marriott again because I had so much good experience in rooms, location, food, etc. I figured I would give the service department one more shot. And I'm so glad I did! The service was 1,000 times better than the last!! Not only the front desk or housekeeping, but throughout the Hotel! I will always stay here when I come to Kansas City!!