Crowne Plaza Downtown, St Louis

Someone associated with the front desk is stealing name, room number and priority club number and providing it to their friends to use in the co-located TGI Fridays billing it to your room. Management at the hotel as well as the restaurant were less than enthusiastic trying to solve the problem.

The staff were cordial and sweet but the neighbors partied hard and woke me at 11:30 and again at 2:45. Had to ask them to quiet down and called security. The walls are very thin. The front desk was happy to move me. Each door is hard wired to slam shut so the corridors are noisy all night. Bring eear plugs.

The room was big but smelled like mold. The carpet was spotted, the easy chair had cigarette burns, and the vent in the shower was covered in dust. Now I see why guests were provided linen spray ...to cover up the mold smell in the closet. A sleep mask was also was provided ....so you would not notice the blinking smoke detector that blinked over the bed all night. Navigating through the garage was a nightmare and it was dark and dirty. The only good thing about this hotel was he elaborate lobby and was the room service staff. Told all my co-workers to cancel their reservations...

There is really nothing good about this hotel. The staff was friendly but thats it. The air conditioning was not working well and it was leaking water into the carpet. Called the front desk and had to get a fan...which no one came to look at the air conditioner. No hot water in the morning, bath tub had mold in it and dirty towels. The price they charge people pay to stay here is outrageous. You can stay at a Motel 6 or a Super 8 for $70 a night and get a better room with FREE breakfast.

Like: The shuttle that took us to the Landing so that we didnt have to drive and the noon checkout time. The Valet man was nice too and the view. Dislike: Everything else! The room was nasty. Housekeeping does a terrible job. Our door was broken, there were stains all over the walls and ceiling, thinngs on the floor. We booked a room with a pullout couch, didnt get one so I had to pay $15 for a roll away bed. The air and heat cannot be contolled by the customer, you have to call the front desk. The staff was rude. Overall, this was the first time I have ever been unsatisfied with a hotel room. I'll never stay here again.

Con woman in the lobby bumming food & wants you to get her a room, EXTREMELY RUDE hotel staff...if that front desk guy rolls his eyes at me one more time..., NONE of the soda machines work, bellman lost my bags, valet lost my car. These are just the highlights. We were there for a conference & I thought I was the only one having a rough time at this hideous hotel...did I mention the 18 layers of dirty paint on the doors, the smelly rooms & the really old cabinets in your over priced room? I overheard two of our clients complain about how the hotel staff was rude to them as well! At least they are equal opportunity rude. The pool & rooftop view are NOT handicap accessible. The windows are extremely dirty so don't waste your money paying for that 'view'. All you see is grime. You know your in trouble when the staff at the hotel restaurant recognizes the con woman bumming food. Would be nice if they had told me or if the hotel had some kind of security. My worst St. Louis experience EVER!

We got a 2 room suite for the 3 of us. The first impression was great: Large living room with big windows, balcony, big kitchen area, big master bedroom with large closet, decent bathroom, second bedroom was small but nice with smaller bath. We realized that the carpet was old and that the kitchen was missing a stove, dishwasher, dishes. It looked like it used to have these things and the areas were boarded up. The microwave was dirty. The second bathroom had a shower stall, but it also had a regular bathtub spout about 18 inches from the floor, so you had to start the shower using the spout and then pull up for the shower. Odd. We couldn't get the temperature warm enough during our summer visit; we were a little chilly. Outside the room, the hotel smelled old. The hotel acted like it was super nice, but the smell and the carpet really made it low in my opinion. Make sure you go to the pool and see the arch, it's really nice.

I was a bit worried booking this hotel for a week's stay with my teenage daughter. The reviews seem to indicate that it was going to be a tired, maybe rundown downtown hotel. Those fears diminished when we entered the lobby, they evaporated when we opened the door to our spacious room, bright, clean room. We opened the curtains, and there was the Arch. We were right where we needed to be. Pluses: hard wire internet access, 100% reliable. Wireless was available at a charge, but we didn't bother. Very large room, didn't feel cramped for a one week stay (we were only two). Refurbished bath room. Not especially large, but was fine. Coffee maker in the room got a lot of use! The cleaner left extra coffee when I asked. And an extra box of tissue (we had colds). You can't control the heat/AC, but we did not find that a problem. The staff was always friendly and accommodating. I wish they'd explained the parking situation a little better, you need to get your garage tix validated. Only $10 a day, in/out as much as you want. We were so centrally located we walked a lot. We never had to wait for elevators, that was bonus! This hotel was so easy to fine as we ventured around the downtown. It is adjacent to the Hyatt, and in the shadow of the Arch. Couldn't ask for a better location. Minuses: Could have used a table or two, the desk was the only table in the room, it got really busy. The cable sucks, we were in our room most evenings, and one day due to sickness. HBO yes, but then a bunch of sports channels and network TV. No TLC, Discovery or Food Network. Movies where 12.99 OMG! We broke down and rented one...seemed like a rip off. Mid West smoking! If you're from the East, you forget about the stale odor of smoke everywhere. Our room was fine, but the lobby had that lingering smell, as do the area restaurants. When you are calculating your room cost, you should know there are city & state taxes that add almost $10 a day to your tab.

We stayed 4-days at the Crowne Plaza for the 2008 YTB Travel Convention to help build our business and the room was great! Staff were very friendly, the beds were extremely comfortable and the food in the lounge was excellent! Wyatt Travels

the hotel itself was beautiful and the staff was so-so..one little girl (employee) at the check-in kept giggling the whole time so that was annoying and then we got to the room..looks were deceiving... we had dirty towels left in the bathroom on the rack above the tub and the drinking glass's were full of water with the paper caps on them..hhmmmmm whats up with that. don't think i will ever be back in st.louis in the future and if i was i wouldn't stay here..plus i found out i could have stayed a lot cheaper next door...rip off for sure