To Start, Housekeeping Needs Glasses
By A Yahoo! Contributor, 8/14/08
My girls and I spent two nights in early August 2008 at this "resort" - calling it this is being generous, believe me. As a last-minute trip goes, I was happy with how easily I was able to book a room and was even more pleased when they upgraded our room at arrival due to overbooking. That is when things started going downhill.
Stained bedspreads, a moldy shower curtain, and a dead fly on the wall greeted us in our poolside room. The outdoor pools were cloudy and the indoor pool was too small. Plus the hot tub was not hot - a pilot light problem. There is almost no parking near the poolside buildings, the equipment for shuffle board and miniature golf needs replacing, and the miniature golf course is set up on a hillside so every other time we played, one of our balls went rolling down the hill to the marina.
To be fair, the front desk staff and restaurant staff are great and the maintenance crew makes a big production of cleaning everything in the AM - not that that helped much. This could be such a great property, if only it were cleaner and better maintained.
I made my reservation online through their website - which offered a $50 gas card at checkout. Not only did they not provide the gas card, but when I spoke to a "revenue" manager the next day she was very rude to me and would not provide an explanation to any of my questions. She also boldly stated that their hotel would lose money if they did honor the gas card promotion and told me that the general manager would tell me the same thing.
Honestly, I probably would have walked away from the experience fairly satisfied (despite everything) because my kids had a good time - and isn't that the point? However, after my phone conversation I have been re-examining the weekend and realizing that I was just too easy-going about the whole thing. Definitely not staying there again.