Horrible experience!
By A Yahoo! Contributor, 9/20/08
It started when we arrived. Since the rate changed between Thursday night and Friday night we had to book 2 reservations. So thursday night at 10:30 pm. I was charged 200.00 for a room that has popcorn ceilings, old tvs and Kmart art. The pillows and bedding were nice. the next morning I had to check out and then check back in again! I asked them to NOT clean my room and when we arrived at 11pm the room was clean and my pajamas were gone. yes I said gone! After a long day we looked high and low for 15 minutes before I called the front desk. They said "housekeeping is closed and there is no one available to go there" Now I am tired and upset! I told them they need to find someone and send up a robe. Low and behold 30 minutes later they arrive with a robe and my pajamas wadded in a bag. I wonder where they found them???? Why were they taken from my room? The final day we brought in 8 pieces of luggage that needed to go in our room. I parked by the door, went inside with a $20 to get a bellman. Guesss what? "Sorry we don't have bellmen on the weekends" What?? This is not Motel 6, its a Doubletree! I ask you... If a customer needed help on a slow night dont you think you would try and help? The only highlight was the restaurant/bar. The food was good and the service was good. other than that it was a terrible stay!