Poor Hospitality Management
By A Yahoo! Contributor, 10/18/07
We wanted to stay at the Lowell Inn for our Anniversary. However, it was not a wise choice. When we arrived at the Lowell Inn, no one was there to greet us. We stood at the desk for 15 minutes. Finally we went walking around to find someone. We found a server at the restraunt to help us. She said that the front desk person would be over momentarily to check us in. We booked a room with a whirlpool bath... we did not know that the bathroom was not in a separate room. There was a bathroom (toilet) with a curtain. How romantic! After our very slow fondue dinner down in the Matterhorn room for $144.00. We went up to our room. I accidentally spilled a 1/4 of a glass of wine, which I scrubbed out right away... only to be mailed a bill for carpet cleaning and the cleaning of the duvet cover. I called the manager to discuss our charges and the service at the inn to no avail. He seemed like he couldn't have cared less. We will not go back.