La Quinta Inn & Suites Minneapolis Bloomington West, Bloomington

There is a swimming pool here and a hot tub, sauna nd exercise room,,,,it is in the basement area, We have stayed here several times.

FALSE ADVERTISING MUCH? THERE IS NOT A POOL IN THIS HOTEL INDOOR-OR- OUTDOOR! NO SWIMMING POOL!!!! DO THEY JUST HOPE PEOPLE ARE TOO LAZY OR JUST TIRED ENOUGH TO NOT NOTICE THERE ISN'T A POOL HERE?! UNBELIEVABLE! THEN THEY BLAME THE INFORMATION ON OTHERS. IF YOU DON'T HAVE A POOL- YOU DON'T ADVERTISE THAT YOU HAVE A POOL

Lack of coordination among departments is severe in this corporation. I made a reservation but later cancelled well within the policy to avoid penalties. When I called customer service to cancel I had to repeat my reservation number 8 times before the woman got it right. She finally cancelled and gave me a confirmation number. I thought everything was taken care of, but 2 days later my credit card was charged for 2 nights. I contacted the hotel 3 times both by phone and through the website. Still, customer service has not responded to my request for refund. Don't give this hotel your credit card information and don't expect anything from customer service.

We stayed at 3 different hotels in the cities this past weekend - this one was the worst!!!!! The carpet had been burned in a number of places by an iron, as well as dirty around the edges. Behind the bedstand was dirt and crumpled up pieces of paper. Service in the dining room was terrible, even though the waitress only had about 3 tables to wait on. The price was cheap, and I guess you get what you pay for. I also felt very uncomfortable about my surroundings. There seemed to be no staff around, and the swimming pool was in the basement - again - no one around. Anything could have happened, and in this day and age that could be a scarey situation. Definitely not staying here again.

This hotel was such a disappointment after having several good experiences at Clarion brand in general. If you are a business traveler, you'll know what I mean about the importance of a bed. The new rage is "heavenly beds" or something of that nature....lost of pillows, duvets, etc. I experienced a 10 year old mattress, hard as a rock, with 3 foam pillows and a bed spread that is full of pulled strings and looks like it stepped out of the early 90s. The towels are cheap and scratchy, and the lamps have bulbs that must be at 30 watts...I could barely read by that light at night! The service was embarassingly bad. The front desk is full of sloppily dressed people in STREET clothes...(when did nice hotels stop issuing uniforms???) ...and full of attitude to match. My keys had to be rekeyed each day I stayed with you...and I got attitude each time when asking for a new key! "Did you go through security anywhere?" We live in a post-9/11 society...who doesn't go through security of some sort during their day? I was told that any store at the mall can demagnetize your key. I don't know how much things have changed, but after working in the hotel industry for several years, this thing rarely happened to my guests...and if it did, I merely apologized and fixed it. I didn't give lip or make them feel like they did something wrong. Both days, the front desk reps were so quick to respond it made me think this was a regular occurrence. Clarion should be ashamed of themselves. To make matters worse, on the 2nd day, the woman asked me my room number to rekey it. There was a group of men waiting at the desk and isn’t hotel security rule number one not to say your room number out loud?? The curtains do not block out the sun. Let me tell you how fun it was waking up at 530 am to a room that is pretty well lit even with the curtains closed. Again, something incredibly important to a business traveler. It looks like the track on the ceiling was damaged, and the curtain can only be pulled within 4” of the end of the track. Those few inches made a huge difference. The A/C units was at least 20 years old if I had to guess and had 2 settings: high and frigid or low and HOT. The thing I think that sent me over the edge was the iron. It was fastened to the ironing board with a cord that only stretched about 2 feet. Have we stooped so low that guests are stealing low quality hotel irons? I could not even reach the other end of the board to iron my shirt. Rediculous.. The one good thing I can say is that there is a comfortable recliner in the business-class rooms and a fully stocked desk with free internet. I am a frequent traveler (about 20 trips a year) for work alone, and have had the opportunity to stay in a variety of places. I must say this is one of the worst hotel experiences I've ever had. I worked for Sheraton for 5 years, and regarded Clarion properties as one of the competition with equal quality. This has been just an awful stay and I will not be back.