Exceeded my expectations / clean & comfortable
I was pleasantly suprised (no pun intended)when my family and I stayed at the Best Western in Mount Pleasant, Michigan. The price is VERY reasonable for what they offer, as opposed to the rates of nearby hotels.
Most importantly, the beds & pillows were very, very comfortable and the rooms were very, very clean. Also, this hotel is very, very quiet.
The building & the grounds are well kept. The pool stays open until 11pm and the pool, hot tub, & the entire pool area is well kept and very clean.
The only thing this hotel is lacking is warm and friendly customer service from the front desk personnel. We stayed 2 nights/3 days and the front desk clerks on every shift were 'cold', so it's not an isolated incident. The housekeepers, on the other hand, are very friendly. Perhaps the suite maids should run the place and let the front desk crew attend to the rooms?
I'd stay here again & I'd recommend it to a friend.