The Westin Copley Place Boston, Boston

We stayed here during our last visit. It was pretty good and were satisfied with the services and our overall stay. Kids were happy too.

All in all It's a great hotel but if any of you are looking to save some $$ then book it at SweetHotelDeals. N e t They usually have some pretty good deals on there.

The room was bad. The bathroom had a dirty shower curtain was plain bad. Housekeeping wasn't vacuuming all the time. I wouldn't stay here again.

The room was okay. Dust was everywhere....The bed was plush, however not real comfortable with all the extra blankets & sheets. All linen is white and apparently they at least use the same bedskirt because that was dingy. I had expected since being in such a high class hotel, I'd get a good night sleep, not so much. The doors closing of other guests contniuously woke me through th night. When the guests in the next room came in, I had to listen to them for quite sometime until I moved into my bed with my toddler son because it was less noisy in that spot. Windows were dirty, and overally musty smell in the room. I think for half the price, you get more, and a cleaner room at the Comfort Inn!!!!! The $22 plus taxes and fees for 2 eggs and toast says it all!!!!

the location was good, but the hotel bathroom smells. The room never cools off, the bathroom shower is clogged, and the people at the reception were extremely mean. The lady charged us for ALL the food in a cooler without coming to check if we took out something. We did not. The dust was everywhere. Hard to beleive it was a 4-star hotel.

Some colleagues and I stayed at the Westin Copley Place in Boston for a convention in November. We had made reservations for two rooms (there were five of us). Our plane was delayed, so half of our group didn't arrive at the hotel until later in the evening, when we were informed that the entire hotel was booked. Apparently, reservations don't mean much to the Westin. Half of our group arrived earlier, so three of us had a room but the two that arrived late did not. At midnight they offered to shuttle the two of us to a "boutique hotel" that they contract with for "no additional charge". This was not an acceptable solution as we had to be at the convention center the next morning at 6:30 a.m. and the Westin was on the Convention Center Shuttle Line (they were unable to tell us if the "boutique hotel" had easy access to the convention center). At 1 a.m. we ended up ordering cots and crashing in the one room our group of 5 actually got. The cots took 1 1/2 hours to arrive (after three ranting phone calls down to to the front desk, the manager finally agreed to send someone to see why the cots were taking so long). The extra towels we ordered took an additional 1/2 hour after the cots. We did not get to sleep until 4 a.m. because of the entire debacle. The next day, we came back from the convention mid-day to check in for fear they would be "overbooked" yet again. When we arrived in our room, the smell of stale cigarette smoke hit us like a wall. We called the front desk and they insisted it was a non-smoking room. Again, the front desk staff were not accomodating or helpful and were reluctant to give us another room. Finally, we had an acceptable room. We made a long list or our grievances and presented them to the manager, who offered to give us complimentary breakfast vouchers to compensate. We stayed four nights total, and each day at least one thing went disastrously wrong. My key never worked, the internet was spotty, and the staff was always slow and unwilling to help. When I received my credit card bill just yesterday, I noticed that I was charged twice (two rooms for three nights each- aka, an extra $974.00). I called the hotel and they insist that according to their records the colleague who was staying with me and I each had our own room. I am now filing a formal dispute through my credit card company. I would not recommend this hotel to anyone. The beds were comfortable, but everything else about this hotel and its staff was utterly horrendous. They rarely apologized or offered to compensate us in any way for any of the inconveniences to our group. I am a loyal Crowne Plaza/Holiday Inn customer, and only stayed at the Westin due to it's contract with the convention that I was attending. I will never stay at a Westin again.

The place was great, it was like heaven on earth! After an extramly long drive from toronto all the way to boston, my head was killing me. So when i got there i took a shower and already felt great! so then i put myself to bed the beds where like laying on a big pillow it was such a great night.

I liked because it was conveinent and relaxing but one downer was that someone pulled the FIRE lever down and the fire alarm went of in the entire hotel!!!! But it was a fun vist in historical Boston!!!!! Enjoy if you go!!!!

We stayed here and it was wonderful. Close to almost anything we wanted to see/do. The bed are SO comfy!! The staff is great and the room service food was awesome as well. :-) If you have the extra money to splurge....even for one night...do it! Pool was kinda small, but we were not really there to swim.

The location is excellent. However, for the price the services was not there. My shower/tub was clogged and had to take a shower in ankle high water. In addition, the sink was clogged and could not wash my face. The night bar located next to the room elevators becomes a challenge. It was like walking through TSA security check points at the airport just to get to your hotel room. Would not return.