Royal Sonesta Hotel Boston, Cambridge

I have never been so humiliated in my whole life! When we arrived at the hotel, the hotel desk clerk informed us that they were sold out for the night. Although we had made reservations and pre-paid for the room, we made arrangements through Priceline, we had to "take what they gave us. We should be grateful since we got such a good price." We requested a room with two queen beds. What we received was ridiculous. We were put in a room with a drop down bed with a pad for a mattress and they brought us a roll away bed. To add insult to injury, they tried to charge us for the roll away bed! Amazing! The hotel staff was extremely rude and very condesending. I would NEVER recommend this hotel to anyone!

This was the worst hotel experience ever, especially when we paid over $350/night for the room. We arrived to check in to our king size room, and they told us they overbooked, and would put is in a full size, for our anniversary! I was not ok with that! They offered to buy us breakfast and move us the next day...I don't think so! I am not ok with a $10 breakfast instead, so lame! After about an hour of arguing with the front desk, miraculously a king room became available! Well, we went to our room, and the heat didn't work! I called the front desk, they said someone would be right up. Waited an hour and nothing, called again, said they were on their way, nothing! I finally fell asleep at 2 am with NO HEAT! It was about 30 degrees that night, and had to sleep in my coat and clothes to stay warm! Their solution, ONE DAY LATER was a small space heater, they nver fixed the heat! Then, we got woked up at 6 am to a false fire alarm, where everyone in the hotel had to trapse outside in 30 degrees and stand around for an hour. After returning to my cold room, I tried to take a shower. The water was horrible. It would go from freezing cold to scalding hot in the blink of an eye. It did this everytime you would take a shower. The consierge was rude, and you could tell they were making some commission from making you reservations at certain restaurants. After asking for a few suggestions, he automatically made me reservations at one before I even knew what I wanted, then got mad when we didn't go there to eat. This was a horrible experience. I would have rather stayed at the Hilton for half the price. I will never stay here again, and don't recommend it to anyone!

Very unhappy! The customer service was horrific! Have never been treated so poorly by staff! the front desk people had an attitude that should get them fired! I was mislead, lied to. When I got to my room it was clearly not the one I booked on yahoo travel. They gave me a very hard time when I complained and said that there was no availability. Would not let me speak with a manager. Miraculously, a room materialized that they switched me to that did have the amenities that I needed. I finally got the name of the manager who wasn't on site. I emailed him- still no answer!!!! Would Never Recommend this hotel. noisy! unfriendly! Cambridge has other options that are better!

This was a noisy hotel and one of the worst customer service. For $320/night, it was same quality as motel 6 in CA. There was noise from corridor, and noise from the vent even after I turned off everything. Due to the noise, I went to sleep around 4:30am in the morning, and I was waked up by the street noise outside hotel at 7:30am. I complained to the front desk manager, she said there was nothing this hotel can do. I booked for two nights there. After my conversation with the manager, I told myself why wasting $300 for another night. In 5 minutes I booked the 2nd night at Westing hotel and canceled my booking at Sonesta. My 2nd night at Westing hotel was great. In the past I had stayed in Boston Marriot and Raddison, all of them were great. Never stay in this hotel again!

My girlfriend and I checked into this Hotel due to the great location and great price through Expedia....Upon arriving at the hotel, I asked the Bell person where would I be able to purchase alcohol...He told me that I should go to Cambridge street...So I started to walk, and walk, and walk ( at night not really knowing the area ).....anyways, I finally found a store that sold alchol...I made it back to the hotel ( $13 cab ride )....Got back to my room and called down to ask for a cork screw to open the bottle of wine....Well, I was then told that I CANNOT bring alcohol into the hotel, it was a state law that alcohol is not allowed in the hotels.....I've travelled around the world and I've NEVER heard such crap in my life...I asked them that when I booked the otle, no where did it say in FINE PRINT that alcohol is not allowed in hotels in Cambridge....Nor did this information preent itself anywhere in the hotel rooms.....I found this very strange....Basically, I had to deal with security and voice my dis content....I spoke to the desk manager and she told me that they would put my alcohol away until I checked out of the hotel....( once I checked out, I was flying back home, I didn't want to add to the weight of my already heavy suitcase).....I told the front desk that I should be compensated for my time and $$ because this because the HOTEL did not give adequate information about the alcohol law.....After stating my point with the front desk, I was PROMISED from the desk manager ( eve of Sep17, 2010 ) that I could partake of the in suite liqor cabinet and breakfeast would be compensated for the duration of my stay...that was about 9:45pm......Well, imagine my surprise when I recevied a call form front desk ( 10:30 ) changing their story now and saying that she called her manager at home and she was told that they couldnt offer us the comp on the room bar ( this is after both my girl and I have had a few beers and some chips ).....I asked her why did she offer if she didnt have proper authorization to do so.....She couldn't give me an answer,,,all she could say was that they will still offer us free breakfeast ( hot ) for the duration of our stay.....I was very angry at this point because at this time it's the principal of the thing.........Ironic thing is with this hotel...there was a wedding reception there on 18Sep2010 and I saw clearly people drinking in and around their hotel rooms ( we stayed on one of the floors to which some of the wedding guests were also staying ).......I will NEVER promote this hotel to anyone...The level of customer service was absolutely horrid...If it wasn't for the conceirge whom took the time to explain to me the situation, we would have checked out of the hotel on the same night of arrival ( 17Sep2010 )

Very good location, very close to the green T and short ride to all of Boston. Didn't eat here as the menu was strange and over priced. But, across the street is a nice and full Mall with anything one would want to eat or need to pick up. Nice free things, ice cream at the end of the day on the banks of the Charles River, free bikes to use, free vouchers for boat tours on the Charles. We got a good price and had a nice time.

First of all, the toilet needed to be flushed three times every time we used it. If the low-flow is an attempt at conserving water, it isn't working. In fact, I think we used a lot more than would otherwise have been necessary. Secondly, our room had its own thermostat that we could control. It offered three different temperatures - 65, 66 and 67. What luxury. Thirdly, the bed was comfortable and it was great, when I could sleep. Starting at about six in the morning, every morning, I heard every door slam in the hallway. At first I thought it was just inconsiderate guests but found out that it was also the hotel employees. Do not stay at this hotel if you plan to go out at night and sleep in a bit in the morning. Not a whole lot around there unless you are a part of the mall culture which I am not. Luckily, I am a walker when I travel. Cabs are also easy to get at the hotel. My husband and I each had a delicious piece of cake and a glass of milk from room service for forty dollars. It really was good but... The view was okay if you stood in the far corner of the room where the window was. The Art Bar off the lobby was nice enough but the service was not great. So, if you are a person who doesn't use the restroom much, likes your room one of the three temperatures listed above, plans to get up at six every morning of your vacation to the relaxing sound of slamming doors, enjoys having all of the same stores and chain restaurants that are available in your hometown right across the street, loves a good twenty dollar piece of cake, enjoys a corner with a view and doesn't mind hunting down your waiter so you can place an order, I highly recommend the Royal Sonesta Hotel Boston.

We had no heat on our room, called 3 times... they kept saying they'd send somebody. With 2 small kids we didn't want to keep calling (last call around 11:30p). Complained the next morning after the room temp. went into the 50's, they said that we should have kept calling... wanted to complain to the manager, none available, sent a letter of complaint with no response.

This place is so nice and is not loud at all, the service is great, the beds are sooo comfy, and there's a huge mall across from it so when you just want to chill and shop your just a few steps away! im going back tommorow and i cant wait!!!!

We just returned from four nights at the Royal Sonesta. We arrived hours early in the middle of a snowstorm. The staff could not have been more helpful. They allowed us to sign in early. The room was great, overlooking the Charles River. Everyone at this hotel goes out of their way to be friendly and helpful. The location is terrific. We swam in the pool as the snow built on the glass ceiling. We loved the hot tub and we spent time in the mall across the street. We enjoyed the Peabody Museum, The Museum of Science and the Boston Bruins and most of all the great Italian section of the North End. It is only ten bucks cab fare to the best restaurants and bakeries in New England. The hotel decor is cool, mordern art fills the walls of the lobby. Enjoy yourself in the great cities of Boston and Cambridge and have a great time at the Sonesta. Hasta La Vista baby!!!