Overpriced, Confusing, Misleading!!!
Me and my spouse with our baby went here for a nice quiet vacation.
Well, the quiet was there. But everything else that is advertised was not. First of all we get there , and there is no pack n play like they said there would be. Than they bring one into the room after I called, and the sheets were clean but the pack n play was dirty of stains that were on it and some rips, and wabbly. At the price that they charge for the room you would think they could buy a new one. The furniture was also stained and the floor looked like it needed vacuming. Also, when you get there, there is no sign directing you to the front desk or where to park in which area. So you are confused as to where to check in. And if you have a baby which we did, you have to take the stroller up these huge stairs or go to a differant building to take an elevator to get to a ramp to get to the front desk!, So it is not well set up for the handicap or babies. They talk of room service, but when we were there they said they would not have room service till after memorial day! And if you want a breakfast brunch, the hotels restaurant provides it for a costly fee. Its not free and only the coffee is free, if you can get to it before it runs empty.
Than, the next mourning, we went out to our car because we needed to drive down to see the water since online it talks about a bay view! which is very very misleading because you cannot see the water from your room. It just means your facing in the right direction! So when we went out to our car there were about 50 little green worms all over our car from their tree in the parking lot! we could not get in the car since they were crawling all over!! I went to the front desk and they offered nothing to help me get them off!! I simply had to ask them where the car wash was and they printed me out directions and never offered to help clean it off, it was disgusting. They said "well the trees are in bloom because of spring!" That is no excuse!! After we drove a couple miles down to have it washed, we made sure that we parked on the far other side away from the trees, we still found 3 worms that next mourning which is easier to handle rather than 50. We also had them replace the pack in play the next day with a differant one. It was also old and stained but at least it was not wobbly so it did not look like it was gonna fall apart at least.
They also advertise a spa. Well you have to call a phone number to make an appointment . no one ever answers. we left a message, the lady calls us back and left a message saying there are no appointments available for the entire saturday and sunday! She did not even offer to call us in case one did come available!
If you are tennis player, their tennis courts look nothing special or much differant than the kind you find in an apartment complex. Yes there pool is nice and workout room. But we have a baby and did not need the work out room or pool.
The food is not bad, fair tasting, but a little over priced as is the resort itself.
The worst part of all, my credit card numbers had been stolen. I talked to my bank and it was someone that had to have my address since they had charged through certain things that needed my address. Well, the charges had occured just after we had left the resort!!! So it is being investigated. I would not recomend this place. The staff in the front desk constantly changes so if you have a question about a room you booked and were verbally told something, you can be sure you will here a different story the next day.