What does "reservation" mean to you people?
By A Yahoo! Contributor, 11/12/04
I RESERVED one room - smoking - with king size bed. Upon check-in, I RECEIVED a non smoking room with two double beds and was told I could switch rooms the next day. However, the room I reserved was NOT AVAILABLE the next day either. Apparently, the front desk person from day one knew the room would not be available the next day when he promised it to me. A large group was there for several days and had all the smoking rooms. I could make several other comments regarding the lack of service at this facility, but this example is the most blatant. I am extremely unsatisfied with my stay at this hotel...and I'm a person who rarely finds fault with service.