Sadly not what it used to be
By SHERIE, 02/28/09
We have always loved the location and have stayed many times at Le Richelieu over the past 20 years. Our last trip was for Mardi Gras.
We went to bed early our first night there (my husband is recovering from lung cancer surgery) and were awakened about 10:30 by the room phone. It was someone at the front desk telling us that our window was open. I told him that I knew it because I had opened it since the air conditioning didn't work and the room was hot and stuffy. He hung up. We went back to sleep and were awakened AGAIN about 30 minutes later by someone banging on our door. It was a security guard who told us that our window was open. We told him that we knew it was since we had opened it. He said we had to close it due to security reasons and because it was raining. We were paying for the room and chose to open the window but were not allowed to keep it open. (We were on the 4th floor with no balcony, it was a tiny window and the rain was not coming in the window). I called the front desk to complain and was told that the owner had gone outside and seen the open window and was afraid it might rain in and ruin the carpet. I was told that someone would be sent up the next day to fix the heat/air conditioning. The following morning I stopped by the front desk to see when someone would be up to fix the air conditioning and was told this time that the owner had it set so only the fan would work and there was no way to fix the heat or air conditioning. We received no apologies for being disturbed or for the heat and air not working. We left a day early since my husband became ill but they would not refund our money for the night we didn't stay. I would not recommend this hotel at all!! It used to be wonderful but it has deteriorated in service and quality recently. Save your money and stay somewhere else
