Wyndham New Orleans French Quarter, New Orleans

The carpet and the bathroom were very old and looked unclean. We got only one partial room cleaning service while we were staying for four nights. The hotel front was not responsive for our requests or questions. It was the most expensive hotel I have ever used for last five years. It was the worst hotel I have ever stayed.

the room was clean, booked for 4 people arrived with them telling us they had a king non smoke, not what i booked, we did get rm with 2 dbls, asked every day for smk room i got no where. they never cleaned room day before we checked out and i had called for a wake up call, we never got the wake up call. if you are leaving out early don't count on the front desk to call. this room was booked several month ago, next trip we will stay somewhere else. new orleans was great other than the room and staff.

The location is great. You can walk almost anywhere you want to go. The staff at the front desk and the person who helped us with our luggage were very nice. Dirty glasses weren't picked up, nor replaced. The carpet is old and kind of dirty looking. There was dust on the ceiling and on the walls. Housekeeping just wasn't what it should have been.

Stayed here during the Rotary Convention. Room was clean. Staff, New Orleans friendly! Location close to trolleys and in the Quarter. Would stay there again.

OMG! This has to have been the worst hotel stay of our lives. We checked in okay and got to our rooms with ease. Once inside the room, they were very outdated and the bathroom had a foul odor. Then on the first night we were awaken at 5:30a.m. by a false alarm and had to walk down 14 flights of stairs. Then to make matters worse, once we got to the front desk, no one was out front and when the lady came out she was freaking out and didn't know what to tell us. A false alarm anouncement would have been helpful. Definitely would not recommend to anyone.

Horrible experience. Absolutely the rudest hotel staff I've ever encountered. They lost our reservation and it took 2 hours to get a room cleaned for us, then they pulled wrong rates on us upon checkout.

WE STAYED HERE BEFORE OUR CRUISE. WE LOVED THIS LOCATION. THE STAFF WAS VERY FRIENDLY AND EVERYTHING WAS CLEAN. IT WAS VERY BUSY WITH THE SAINTS FOOTBALL GAME BUT EVERYTHING RAN VERY SMOOTHLY. WILL DEFIENTELY STAY HERE AGAIN.

Not too many complaints. It took forever to check in because supposedly the beds weren't made. Once we got to the room, our keys wouldn't work. The room was clean, but they didn't clean the drain in the bathtub so when we took showers it would fill up with water. Other than the above, it's not a bad hotel for the price and location.

The employees were great. The Desk, security, house keeping, you name it they were all fantastic. I will forever stay at the HI on Royal.

DO NOT STAY HERE. First of all, the elevators are a nightmare, the worst I've ever seen. I expect elevators to be busy during check in/check out times, but we sat through 5, yes FIVE, elevators before we were able to make it on. Then, we were going up to the 18th floor one time and in the middle of our ride, it stopped on the 10th floor and just started going down. It completely changed direction. Secondly, the staff is terrible. We had to call for clean towels twice. When we were checking out, we called for a luggage cart and they told me I had to come to lobby to get it, only when I got there they were all out and had given mine away. Also, I admit, I know our belongings are our own responsibility, but a litte common decency and customer service was apparently WAY TOO much to ask of these people. I left a blue dress hanging in the closest. I realized it not even two hours outside of N.O. on my way home. I called and had to leave a message for the "executive housekeeper." She never called back, so I called her the next morning. I got her to answer, told her what was going on, she said she'd call me back....NEVER DID. So I called the next day, (we checked out on Sunday, it's now Tuesday), and she told me that she just went up to the room and spoke to the housekeepers and they said they never found a dress in my room and that the room hadn't even been cleaned yet. Really? 2 days later and still not cleaned? And what, my dress just disappeared?! Thieves. So I called and spoke to the manager on duty. I told him about everything, I was very polite and appreciative of him listening to me, I offered to pay extra shipping for him to ship my dress back to me... He took my number and said he'd call me back. Guess what... HE NEVER CALLED ME BACK EITHER. If you care AT ALL about decent customer service... DO NOT STAY HERE. Also, our neighbors in the hotel happened to be from our home state, so we started talking to them. Their experience was just as bad. It took them forever to even get a room when they were "priority gold" members who had made reservations a month in advance. Then, they got stuck in a handicapped room, with NO shower curtain (they're not hadicapped, so water went everywhere when they showered). Also, they had a refrigerator in their room. When they opened it, the left-over containers from the previous guests were still in the fridge!!!! When they called the front desk to have someone come clean it out... they didn't clean out the fridge, they took the entire refrigerator OUT OF THE ROOM?!?! I will not be staying here again. They've lost ALL respect from me.